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[angie00 Friend angie00Join date: November 2011Posts: 294Downloads:0Uploads:80 Thanked: 10 times in 1 posts]

#199097

variable @blockquote-font-size is undefined

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#539990

<em>@angie00 433616 wrote:</em><blockquote>variable @blockquote-font-size is undefined</blockquote>
Can you share the URL your of your site ,
so that we can assist you better

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#540031

It seems there is some issue with database connection. I suggest you to download a fresh quickstart and install it with sample data.
http://www.joomlart.com/documentation/other/quickstart-installation

[angie00 Friend angie00Join date: November 2011Posts: 294Downloads:0Uploads:80 Thanked: 10 times in 1 posts]

#540036

Thanks, we uploaded to test site and pm you

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#540037

I have not received your new test site PM , on which you installed a quickstart .
I got same PM from u that contain your old site url only

[angie00 Friend angie00Join date: November 2011Posts: 294Downloads:0Uploads:80 Thanked: 10 times in 1 posts]

#540069

It is the same site. I was just letting you know it is the test one. 🙂

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#540086

<em>@angie00 433773 wrote:</em><blockquote>It is the same site. I was just letting you know it is the test one. :)</blockquote>
I already saw the url .Please re install the quickstart package with all instructions and check ,
i tested the quickstart and its working fine on my end

[angie00 Friend angie00Join date: November 2011Posts: 294Downloads:0Uploads:80 Thanked: 10 times in 1 posts]

#540153

We already have a full running site. We were just wanting to update the template. How can we do a quickstart without losing all our information already?

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#540154

<em>@angie00 433861 wrote:</em><blockquote>We already have a full running site. We were just wanting to update the template. How can we do a quickstart without losing all our information already?</blockquote>
Sorry but you have not mentioned this information in above posts that you have running site and you are testing it on test site to upgrade the template .
Can you install a fresh backup of your site and PM me credentials so that i can check the update for you .
On my end i test to update the template to latest version and its update fine .

[alexsmirnov Friend alexsmirnovJoin date: July 2012Posts: 786Downloads:1Uploads:226 Thanks: 226 Thanked: 163 times in 119 posts]

#540155

Hi there,

alexsmirnov wrote:

We were just wanting to update the template
</blockquote>

If all your would like to do with your site is only updating your JA template, the best way to do it is to update it with one click using our ‘JA Extensions Manager’. Please have a look at my tip on how to do it at http://www.joomlart.com/forums/topic/fixing-please-update-the-service-setting-or-contact-with-service-provider-error/.

Hope this helps,

Regards,

Alex

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#540157

<em>@alexsmirnov 433863 wrote:</em><blockquote>your site is only updating your JA template, the best way to do it is to update it with one click using our ‘JA Extensions Manager’. Please have a look at my tip on how to do it at http://www.joomlart.com/forums/topic/fixing-please-update-the-service-setting-or-contact-with-service-provider-error/.
Alex</blockquote>

IF you are facing issues as Alex saying only to updating the the template via JA Extension manager here is the user guide links .
http://www.joomlart.com/documentation/wiki-ja-extension-manager/admin-panel
http://www.joomlart.com/documentation/wiki-ja-extension-manager/how-to#How_it_works

[angie00 Friend angie00Join date: November 2011Posts: 294Downloads:0Uploads:80 Thanked: 10 times in 1 posts]

#540162

It worked when first installed template. The template was installed about 2 weeks ago, then all of a sudden we are seeing this error. We don’t think the fault is at the template installation??

It seems to us that the variable needs to be defined for blockquote but we have no idea where to define this???

Thanks for any assistance!

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#540163

Please PM me the admin credentials of your test site.
If your live site is working and this error comes after the update of template, install a fresh backup of your site and take a try again to update the template. At this moment its hard to assume the issue .

[angie00 Friend angie00Join date: November 2011Posts: 294Downloads:0Uploads:80 Thanked: 10 times in 1 posts]

#540165

We were able to troubleshoot the issue maybe? We updated t3 and when it was rollback the error has disappeared. Can you explain more why this update cause issue? Should we not update t3?

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#540170

<em>@angie00 433879 wrote:</em><blockquote>We were able to troubleshoot the issue maybe? We updated t3 and when it was rollback the error has disappeared. Can you explain more why this update cause issue? Should we not update t3?</blockquote>
Yes you can update T3 .
Actually T3 is work on less file , i am not sure because i hvnt checked ur site , but after the T3 update there must be some new less file code that is not running .
If you face this problem again , Go to template manager open ur template and compile Less to Css , it will override the css files , except custom.css .
Can you tell me on which T3 version you faced that issue, so that i can check it on my End .
And if there is some issue we will fix it . 🙂
Thanks

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