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[mrfast Friend mrfastJoin date: November 2010Posts: 100Downloads:0Uploads:8 Thanks: 5 Thanked: 4 times in 1 posts]

#169324

Hi all,
I have open ticket #NBG-327-72484 on 28 September 2011 11:24 AM but until 01 October 2011 11:56 AM I have receive first reply from Troy Hall and until today 05 October 2011 I do not receive any reply.
What type of service? >:(
How long do they delay?
Here is the portrait of the supporter
16287
real or fake only God knows

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Attachments:

1. 

[n6rej Friend n6rejJoin date: November 2006Posts: 1040Downloads:0Uploads:63 Thanks: 79 Thanked: 145 times in 90 posts]

#417054

Actually your incorrect my last response to you was Posted on: 30 September 2011 10:56 PM
albeit its been to long on follow up response but then again, you never did answer my question as to what com_tag was and from what I can understand your asking me how to develop a custom extension.

[mrfast Friend mrfastJoin date: November 2010Posts: 100Downloads:0Uploads:8 Thanks: 5 Thanked: 4 times in 1 posts]

#419208

<em>@n6rej 273182 wrote:</em><blockquote>Actually your incorrect my last response to you was Posted on: 30 September 2011 10:56 PM
albeit its been to long on follow up response but then again, you never did answer my question as to what com_tag was and from what I can understand your asking me how to develop a custom extension.</blockquote>
With issue com_tag I have answer it have solve on Posted on: 03 October 2011 10:28 AM

Posted on: 03 October 2011 10:28 AM
Hi Troy Hall,
Thank for your reply. With your tip issue 1 have solve. And issue 2 I want to know how can I inherit function show/hide replies for collapse and expand all comment?
Any tips or stick for this issue?
Thanks
[/quote]
WHAT DO YOU WANT ANYTHING MORE???

With problem inherit function show/hide replies for collapse and expand all comment
until I complain on 05 October 2011 Ja staff have reply

Viet Vu Posted on: 05 October 2011 10:21 PM
Hi sir,
We are sorry for this delay. I’m not able to help you fix those issues but I’m passing on this ticket to our dev crew to help you. Your patience is appreciated.
Thanks
Viet Vu

In my last reply

mrfast wrote:

With issue set order plugin comment. Some plugin do not acceptable ordering in admin panel, in this case I have set plugin comment is 10000 and other plugin(group related items) is 0 but no anything changed. Please views more detail at http://www.joomlart.com/forums/topic/move-comment-form-go-bottom-add-collapse-expand-all-comment/#post-418608

Please reply as soon as posible Critical
Thanks

and for up to now(14 October 2011) me still not receive any reply although I have set PRIORITY highest level. PRIORITY just fake.

How many customer must pay for too bad service?

Nobody can’t patience with so long delay.

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#419211

<em>@mrfast 275762 wrote:</em><blockquote>
and for up to now(14 October 2011) me still not receive any reply although I have set PRIORITY highest level. PRIORITY just fake.

How many customer must pay for too bad service?

Nobody can’t patience with so long delay.</blockquote>

Our technical support services are dedicated for bug fixing, products maintainence or general advice on how to use the products only. All custom works that requires to extend products’ core features as shown on our demo site are not subject to support coverage and should be handled by clients.

While there may be someone here who may be able/willing to put in the extra time to try to investigate the root cause of your function issues, another possible resource for you might be one of the freelance boards –> joomlancers.com, scriptlance.com, or freelancer.com – for example.

[mrfast Friend mrfastJoin date: November 2010Posts: 100Downloads:0Uploads:8 Thanks: 5 Thanked: 4 times in 1 posts]

#419213

<em>@TomC 275765 wrote:</em><blockquote>Our technical support services are dedicated for bug fixing, products maintainence or general advice on how to use the products only. All custom works that requires to extend products’ core features as shown on our demo site are not subject to support coverage and should be handled by clients.

While there may be someone here who may be able/willing to put in the extra time to try to investigate the root cause of your function issues, another possible resource for you might be one of the freelance boards –> joomlancers.com, scriptlance.com, or freelancer.com – for example.</blockquote>

I have saying with you many time I KNOW ABOUT THAT, please stop to say the same thing over and over again, to be completely fed up with. I WILL USE ANOTHER RESOURCE WHEN I CANCEL JOOMLART MEMBER LICENSE, SO BAD!!!

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#419221

<em>@mrfast 275768 wrote:</em><blockquote>I have saying with you many time I KNOW ABOUT THAT, please stop to say the same thing over and over again, to be completely fed up with.</blockquote>
You say you know this, yet you chastise JA Support despite your knowledge of this.

Respect is a two way street, my friend . . . and although attempts were made to try to assist you – though, perhaps, not to your personal satisfaction – it seems that you feel it more appropriate to slam the JA Support Team for something that is clearly outside the scope of JA Technical Support.

I’m sorry you feel it necessary to abandon patience, consideration and respect within your initial posting where in you flat out insult one of our Support Team Members . . . . but with all due respect “Mr.Fast,” your attitude is inappropriate, non-constructive and disrespectful.

As there is no constructive purpose inherent within this discussion topic, this thread is now closed.

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