JoomlArt Forums 32,862 posts

[Glenn Bolt Friend Glenn BoltJoin date: September 2014Posts: 9Downloads:0Uploads:0 Thanked: 1 times in 1 posts]

#141524

Does anyone have a phone number to contact joomlart directly? I have tried numerous time to resolve a problem with JM_Purity and all I keep being told is I have old files, but no one will send me the current ones. If I can not get this resolved by the end of the day tomorrow, I will have no choice but to request a refund. Failing a refund I will file a claim with American Express.

This is so disappointing.

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#306133

gbolt;130471Does anyone have a phone number to contact joomlart directly? I have tried numerous time to resolve a problem with JM_Purity and all I keep being told is I have old files, but no one will send me the current ones. If I can not get this resolved by the end of the day tomorrow, I will have no choice but to request a refund. Failing a refund I will file a claim with American Express.

This is so disappointing.

Who keeps telling you that you have “old files?”

[Glenn Bolt Friend Glenn BoltJoin date: September 2014Posts: 9Downloads:0Uploads:0 Thanked: 1 times in 1 posts]

#306134

At each of the following request I send the ftp information so they can look, and am told the ftp account information is invalid. But I have checked the ftp account and it is functioning correctly.
All I want is the site to function. http://brodoappliances.com/ is a good example of the site working correctly, and the image properties are correct. I am struggling to understand why I can not get this resolved. You can view the link problem at http://www.golfcaraccessory.com/testsite/index.php. The home page functions fine, but on any other page the image link locations for the text size and color buttons are wrong.

If I have an error in my setup, great point it out and I’ll fix it. If the files I downloaded are old versions send me the most current version.

Here is where I think the problem lies, but I can not find a solution:
My Template results point to this
<div class=”ja-tools”>
<ul class=”ja-usertools-font”>
<li>
<img id=”ja-tool-increase” onclick=”switchFontSize(‘jm_purity_ja_font’,’inc’); return false;” alt=”Increase font size” src=”http://www.golfcaraccessory.com/testsite/index.php/skin/frontend/default/jm_purity/images/user-increase.png” title=”Increase font size” style=”cursor: pointer;”/>

Brodo Appliance results point to this
<div class=”ja-tools”>
<ul class=”ja-usertools-font”>
<li>
<img id=”ja-tool-increase” onclick=”switchFontSize(‘jm_purity_ja_font’,’inc’); return false;” alt=”Increase font size” src=”http://www.brodoappliances.com/skin/frontend/default/jm_purity/images/user-increase.png” title=”Increase font size” style=”cursor: pointer;”/>

Dated 5/23
KFU-443004

I checked and the files I can download are the same revisions I have. I downloaded both from the membership area, is there somewhere else I should be getting them from?

“Dear Glenn Bolt,

Thank you for contacting Joomlart.

Maybe you are using the old version. This issue does not display in our demo template.
For the reason, please kindly download the latest version and install again.
Sincerely,
Cao Hau
JoomlArt.com Customer Service.

Dated 5/26
Dear Glenn Bolt,

I know this issue which you sent images to me.
Could you please send me your ftp account, i will fix it to help you. It is from the old version
Sincerely,
Cao Hau
JoomlArt.com Customer Service.
http://www.joomlart.com

Dated 5/28
Dear Glenn Bolt,

Kindly provide us with an fpt account so that our developers could assist to figure out the issue. The issue you encounter might be due to the old version of the template.

We look forward to receiving your additional reply at your earliest convenience.

Sincerely,

An Nguyen
JoomlArt Customer Service
——————————-
J.O.O.M Solutions Co., Ltd
http://www.joomlart.com – http://www.joomlancers.com

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#306151

Why don’t you simply upload/re-install the most current files for JM Purity?

[Glenn Bolt Friend Glenn BoltJoin date: September 2014Posts: 9Downloads:0Uploads:0 Thanked: 1 times in 1 posts]

#306152

<em>@tcraw1010 130561 wrote:</em><blockquote>Why don’t you simply upload/re-install the most current files for JM Purity?</blockquote>
I have three times, no change. The only thing I can think of is the files available through the member download aren’t the same as the developer files?

[Glenn Bolt Friend Glenn BoltJoin date: September 2014Posts: 9Downloads:0Uploads:0 Thanked: 1 times in 1 posts]

#306156

<em>@tcraw1010 130561 wrote:</em><blockquote>Why don’t you simply upload/re-install the most current files for JM Purity?</blockquote>
If you or any other person can download the files from the developer files and let me know, I’ll send you the ftp link and you can post them for me. I have a lifetime license to to template so I am covered. If there is anything else in Magento that could be causing the problem let me know. I just keep coming back to the getbaseurl command. I have checked all the other items that have been previously posted.

I really like the template, and I am sure Joomlart wants to do the right thing. This is getting frustrating though.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#306295

Hi gbolt,
From your descriptions I believe the problem may come from your server (Magento require quite a good server to run on). I myself have tested the JM Purity right from the download package.

We do not have the phone support, however here are all my best contact details for any urgent support

Skype: hung.dv
YM: hung_ftu
Gtalk: hungdv@joomsolutions.com

I will also get a developer to look at your issue as soon as we can within the next 12 hours.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#306318

We have got your FTP information now. Our support staff is working on your issue and get you updated in the next hour.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#306320

Hi gbolt,

i fixed this issue. Please kindly check it again

[Glenn Bolt Friend Glenn BoltJoin date: September 2014Posts: 9Downloads:0Uploads:0 Thanked: 1 times in 1 posts]

#306334

Thank you to all that helped resolve this issue. I checked the site and it does indeed work the way it should. Could you please tell me what it was?

1 user says Thank You to Glenn Bolt for this useful post

1. JA Developer

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#306508

Hi gbolt,

Open appdesignfrontenddefaultjm_puritytemplatepageincludestemplatetools.php, at about line 275, i have added some code to check your url.

Please check it.

[Author]

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