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[Balaji Ramanathan Friend Balaji RamanathanJoin date: September 2014Posts: 187Downloads:0Uploads:13 Thanks: 24 Thanked: 2 times in 1 posts]

#132733

This is my second yr being a member.

I support 1 template a month. I have no issues with that. My only concern all these past months is the – tech support.

With JA having less to do with templates – I am requesting – can JA focus on tech support? Most of the forum questions are generously and graciously answered by non-JA members, can JA take some ownership and involve?

At times I change templates and run into issues and pop up wiht questions after several days of trying it out myself. It takes several days or sometime no help when posted in the forum. Due to the nature of the product, I thought a good tech support is essential.

Can JA listen to this request and respond?

drb

[lcristian Friend lcristianJoin date: August 2008Posts: 174Downloads:0Uploads:3 Thanked: 31 times in 26 posts]

#267891

Sharing the same feeling here.
I don’t want to flame or something.I’m new in the club and trying to get and give support.
For now, I gave more than I asked and I feel like devs are on vacantion.
I won’t bugg people with my own insatisfaction but, to quote drb, “tech support is essential“.

I have chosen paid account over piracy, though the JA Releases are all over the forums and stuff.
A lot of problems posted on the forum are not JA work related and can be (by JA staff) ignored.
At least try to solve the bugs in your releases and let your customers know about it.

“How to’s” and “Tutorials” are welcomed too but what can you do with a non working plugin, or template?

Hope I didn’t bothered anyone. 🙂

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#267917

I think in the original discussions re 1/2 templates per month, one of the underlying comments throughout the thread was ‘this would free up JA staff resources’. If that’s the case, then I’m sure we’ll have better designed and debugged templates (which will cut down the number of problems on forum anyway), and more focussed support (less new templates, less problems).

I’m all for this initiative by JA and hope they can concentrate then on doing what they do best – releasing awesome templates!

Cheers
Chris

[mj1256 Friend mj1256Join date: June 2007Posts: 1473Downloads:10Uploads:35 Thanks: 84 Thanked: 225 times in 118 posts]

#267961

for a while it seemed like customer support improved and their was more activity from the mods and such, it now appears to be slacking off somewhat

[Balaji Ramanathan Friend Balaji RamanathanJoin date: September 2014Posts: 187Downloads:0Uploads:13 Thanks: 24 Thanked: 2 times in 1 posts]

#268055

I had better luck from getting help in the forum than with support tickets. Honestly, it is really frustrating when I use the template as such without any modification and find it has some issues. These are definetely bugs in the template, to which JA has to listen to maintain quality. Now I can’t even use that template. And has to make a compromise for something else.

JA templates are really popular, but tech support is not in line with their work. For an expert, answering tech questions wouldn’t take that much time I guess, as they are the ones developed the templates. Isn’t it so?

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