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[arjenzuidgeest Friend arjenzuidgeestJoin date: December 2012Posts: 42Downloads:156Uploads:4 Thanks: 4]

#842928

I still got the problem when I try to update my website. I go to the service manager:

http://new.gotomedia.biz/administrator/index.php?option=com_jaextmanager&view=services&menuId=11104ec4cc7c5ddfd329d82c094acc54

I definitely got the right username and password, please help.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#843640

@arjenzuidgeest: I logged in the backend of your site and I used my account (Joomlart account) login info for JAEM component and tested the upgrade Content – JA Disqus Debate Echo plugin and it’s working fine, please see the screenshot.

Besides that, you can click here to reset your password and try to check it from JAEM again, let me know if it helps

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[Walter Doljar Friend Walter DoljarJoin date: September 2014Posts: 60Downloads:75Uploads:19 Thanks: 17 Thanked: 1 times in 1 posts]

#874386

Same problem on this website http://pbwp9.w4yserver.at/index.php/de/:

When trying to edit JoomlartService – does not accept username and password:
"Wrong username and password. Login failed! Please try again."

When trying to check extensions for update:
"Please update the service setting or contact with service provider."

Have changed my password 3 times – no effect. Cannot connect with my username/password.

Thanks

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#874983

@walter Doljar: In this case, I need to check the problem directly on your site, please send me the URL and admin login of your site and Set as private reply. I will help you to check this.

[johnkelly1900 Friend johnkelly1900Join date: March 2016Posts: 1Downloads:22Uploads:0]

#912351

Are you saying that we need to buy "https://www.joomlart.com/pricing/" an account before we can use this free JoomlArt Updates script?

"and provide account for “JoomlArt Updater Service” (Click on edit link of JoomlArt Updater Service on JAEM, you will see the form to enter your account into)"

Where is this form at? On my server or yours?

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#912597

@johnkelly1900: If you use our free extensions, you don’t need to do this way and you can download directly them from download page here and install them on your site

With JA Extensions Component(JAEM), you will need to provide your JoomlArt account in settings of JAEM as mentioned in this guide to update new version for commercial product.

[arjenzuidgeest Friend arjenzuidgeestJoin date: December 2012Posts: 42Downloads:156Uploads:4 Thanks: 4]

#926205

This reply has been marked as private.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#926310

This reply has been marked as private.

[artij Friend artijJoin date: August 2012Posts: 26Downloads:27Uploads:2 Thanks: 6]

#944451

Hello,
I’m also receiving message "Wrong username and password. Login failed! Please try again" when I try to enter my login and password in Service Manager.
Regards,
Artur

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#944476

Hi Artur,

Try to reset the password without special character. Hope it helps

Regards

[moosman Friend moosmanJoin date: July 2016Posts: 3Downloads:26Uploads:1 Thanked: 1 times in 1 posts]

#957341

same problem:

Response from JoomlArt Updater Service: Wrong username and password. Login failed! Please try again

# working now

1 user says Thank You to moosman for this useful post

1. Ninja Lead

[hugopatricio Friend hugopatricioJoin date: September 2008Posts: 23Downloads:26Uploads:6 Thanks: 15]

#1013040

Acabo de tener el mismo problema. Ayuda por favor

[Henry Kingman Friend Henry KingmanJoin date: December 2014Posts: 17Downloads:15Uploads:0 Thanks: 1 Thanked: 1 times in 1 posts]

#1035490

Same problem here. I renewed my subscription, added domain via a forum post, and still doesn’t work.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1035830

Hi Henry,

Could you create a new topic and share me the credentials of your site so I will take a look?

[heppiedad Friend heppiedadJoin date: March 2015Posts: 7Downloads:41Uploads:3]

#1045953

Same problem Response from JoomlArt Updater Service: Wrong username and password. Login failed! Please try again I hav an active JATC Standard Membership and domain is registered. Didn’t change anything, except recent update to Joomla 3.7.2

OK, problem solved. Username has been overwritten by something else, password was still unchanged. No idea how this was overwritten…

• This reply was modified 7 years, 5 months ago by  heppiedad.

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