cmalley143
Hi
I tried to use a US based IP using VPN
and it again blocked my access : http://prntscr.com/ltu4e8
I am afraid its hard for us to debug the issue till its blocking the access. Kindly temp. disable the security or take a full backup of site and install it on a subdomain where the security is not active and we are able to access it.
Regards
Securi says to log in using the VPN then click the link below to whitelist the IP.
cmalley143
Hi,
As we mentioned above, we did clicked that link to whitelist IP, but everytime we access backend of your site, that locked screen appears again. Could you temporarily disable Sucuri so we can help?
That requires major changes on on the Securi end and my server end. I am confused as I have had many developers access the back end with no issues.
I have removed all blocks on all countries. Please try again.
Try this VPN. It is through our server.
Could you share info again in the your post? and tell me how to access.
I tried with provided admin info but it doesn't work now.
Hi.
What exactly are you looking for? I have provided most everythign in previous posts.
What happened to the VPN information I posted? It looks like it was deleted.
cmalley143
It seems that the info was copied incorrectly, it's removed and put into Fields in your first post. Please don't put info in your reply as it's Public.
Pls check and update again and tell me how I can access with that info.
This is getting crazy.
3 months later and 75 posts here and still no resolution. I try to communicate by giving options on how to access my site but the information is deleted becuase this case is being handled in a public forum.
Can you send me an email or message through this site so this can be taken care of?
I have never had such an experience with tech support.
As you can see in the Fields of your first post that VPN info doesn't look right that's why we ask again. It's rarely there are so many posts in a thread like this but the issue comes from sucuri which prevents us from accessing your site. It takes time both you and us.
If you want to contact via email, you can send me the details to my email: hiennm@joomsolutions.com or skype: hiennm88
cmalley143
Hi
Sorry for so long delay, It happened due to the site block at our side. http://prntscr.com/lz7dt5
every time we tried to access it.
I spent a lot of time using VPN and the issue is fixed on your site.
Kindly check the Megamenu and ThemeMagic tab is showing fine now : http://prntscr.com/lz7dky
The problem is due to 3rd party extension conflict that is is breaking the code to load the T3 buttons.
Regards
Thank you for finding a solution!
Now on my mobile view, the navigation button does not look the same as the mobile view on the demo site. Could you fix it so it looks the same?
See attached.
Hi
Kindly open a new post for different topic questions as this thread is for megamenu and been very long and fixed.
It also helps our community members.
Regards
