vincebodie
Hi
I shared the details with dev team to look on this issue, Kindly allow us to check it,as its sunday and Team not present.
Thanks for your patience.
Update :

The ffmpeg location has been changed to /usr/bin/ffmpeg
but the version still using old version, ffmpeg version 0.10.16. for mp4 video need minimum ffmpeg version 2.1 or 2.2.
Kindly ask hosting provider to update it latest version so video got converted.

Video are converted by the FFMPEG and once they fully converted Jomsocial run the cron to fetch them.

Regards

    OK, InMotion has reinstalled FFMPEG, here is their message to me:

    Hello Vince,

    I've recompiled FFMPEG to version 3.4.2. This should be good enough for what you need.

    Here is the version output :

    ffmpeg version 3.4.2 Copyright (c) 2000-2018 the FFmpeg developers
    built with gcc 4.4.7 (GCC) 20120313 (Red Hat 4.4.7-18)
    configuration: --enable-gpl --enable-shared --enable-libfdk-aac --enable-libfreetype --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libx265 --enable-libass --libdir=/usr/lib64 --pkg-config-flags=--static --enable-nonfree --enable-shared --prefix=/usr
    libavutil 55. 78.100 / 55. 78.100
    libavcodec 57.107.100 / 57.107.100
    libavformat 57. 83.100 / 57. 83.100
    libavdevice 57. 10.100 / 57. 10.100
    libavfilter 6.107.100 / 6.107.100
    libswscale 4. 8.100 / 4. 8.100
    libswresample 2. 9.100 / 2. 9.100
    libpostproc 54. 7.100 / 54. 7.100

    However, videos are still not being processed. I have tried running the cron command manually and I always get this:

    [upl-image-preview url=https://member.joomlart.com/forums/assets/files/2018-05-22/1527024253-529799-screenshot-2018-05-22-at-22318-pm.png]

    I have tried:

    1. disabling third party plugins
    2. changing the path to FFMPEG to '/usr/bin/ffmpeg' and '/usr/local/bin/ffmpeg'
    3. changing the Videos Root Folder to images/videotest with several different video formats in that directory

    Ugh. What now?

    Hi
    Our developer checking the issue on site
    It look some permission issue on Centos server.
    if correct make sure following this instruction:
    https://trac.ffmpeg.org/wiki/CompilationGuide/Centos
    it can be permission issue.

    Can you try to execute this commang from SSH terminal:

    /usr/bin/ffmpeg -y -i /home/quinnguitar/public_html/images/videotest/originalvideos/706/FmhAArGn65h.mp4 -vcodec libx264 -acodec aac -ab 64k -strict -2 -crf 23 -s 640x360  /home/quinnguitar/public_html/images/videotest/videos/706/ovGD5e4VZG8.mp4

    Also if still you have this issue We need SSH access to execute the comment, kindly edit details in first post and submit the details for staff.

    Regards

      Ninja

      OK, I successfully executed the terminal command. The output is pasted below. Please let me know if you need further SSH access.
      Thanks,
      Vince

      ffmpeg version 3.4.2 Copyright (c) 2000-2018 the FFmpeg developers
      built with gcc 4.4.7 (GCC) 20120313 (Red Hat 4.4.7-18)
      configuration: --enable-gpl --enable-shared --enable-libfdk-aac --enable-libfreetype --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libx265 --enable-libass --libdir=/usr/lib64 --pkg-config-flags=--static --enable-nonfree --enable-shared --prefix=/usr
      libavutil 55. 78.100 / 55. 78.100
      libavcodec 57.107.100 / 57.107.100
      libavformat 57. 83.100 / 57. 83.100
      libavdevice 57. 10.100 / 57. 10.100
      libavfilter 6.107.100 / 6.107.100
      libswscale 4. 8.100 / 4. 8.100
      libswresample 2. 9.100 / 2. 9.100
      libpostproc 54. 7.100 / 54. 7.100
      Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/home/quinnguitar/public_html/images/videotest/originalvideos/706/FmhAArGn65h.mp4':
      Metadata:
      major_brand : mp42
      minor_version : 0
      compatible_brands: mp42isomavc1
      creation_time : 2010-03-20T21:29:11.000000Z
      encoder : HandBrake 0.9.4 2009112300
      Duration: 00:00:05.57, start: 0.000000, bitrate: 551 kb/s
      Stream #0:0(und): Video: h264 (Constrained Baseline) (avc1 / 0x31637661), yuv420p(tv, bt709), 560x320, 465 kb/s, 30 fps, 30 tbr, 90k tbn, 60 tbc (default)
      Metadata:
      creation_time : 2010-03-20T21:29:11.000000Z
      encoder : JVT/AVC Coding
      Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, mono, fltp, 83 kb/s (default)
      Metadata:
      creation_time : 2010-03-20T21:29:11.000000Z
      Stream mapping:
      Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264))
      Stream #0:1 -> #0:1 (aac (native) -> aac (native))
      Press [q] to stop, [?] for help
      [libx264 @ 0x216b420] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2
      [libx264 @ 0x216b420] profile High, level 3.0
      [libx264 @ 0x216b420] 264 - core 155 - H.264/MPEG-4 AVC codec - Copyleft 2003-2018 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=11 lookahead_threads=1 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=250 keyint_min=25 scenecut=40 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
      Output #0, mp4, to '/home/quinnguitar/public_html/images/videotest/videos/706/ovGD5e4VZG8.mp4':
      Metadata:
      major_brand : mp42
      minor_version : 0
      compatible_brands: mp42isomavc1
      encoder : Lavf57.83.100
      Stream #0:0(und): Video: h264 (libx264) (avc1 / 0x31637661), yuv420p, 640x360, q=-1--1, 30 fps, 15360 tbn, 30 tbc (default)
      Metadata:
      creation_time : 2010-03-20T21:29:11.000000Z
      encoder : Lavc57.107.100 libx264
      Side data:
      cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: -1
      Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, mono, fltp, 64 kb/s (default)
      Metadata:
      creation_time : 2010-03-20T21:29:11.000000Z
      encoder : Lavc57.107.100 aac
      frame= 113 fps=0.0 q=29.0 size= 0kB time=00:00:04.22 bitrate= 0.1kbits/s speed=8.45frame= 166 fps=0.0 q=-1.0 Lsize= 208kB time=00:00:05.56 bitrate= 305.5kbits/s speed=6.35x

      video:157kB audio:44kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: 3.614840%
      [libx264 @ 0x216b420] frame I:1 Avg QP:21.16 size: 19989
      [libx264 @ 0x216b420] frame P:44 Avg QP:21.40 size: 2098
      [libx264 @ 0x216b420] frame B:121 Avg QP:25.56 size: 392
      [libx264 @ 0x216b420] consecutive B-frames: 1.2% 3.6% 3.6% 91.6%
      [libx264 @ 0x216b420] mb I I16..4: 45.8% 28.7% 25.5%
      [libx264 @ 0x216b420] mb P I16..4: 1.8% 0.5% 0.1% P16..4: 36.8% 7.4% 5.6% 0.0% 0.0% skip:47.8%
      [libx264 @ 0x216b420] mb B I16..4: 0.0% 0.1% 0.0% B16..8: 21.5% 1.2% 0.2% direct: 0.4% skip:76.6% L0:44.1% L1:53.0% BI: 2.9%
      [libx264 @ 0x216b420] 8x8 transform intra:26.6% inter:69.2%
      [libx264 @ 0x216b420] coded y,uvDC,uvAC intra: 29.2% 62.7% 31.7% inter: 3.0% 8.7% 1.2%
      [libx264 @ 0x216b420] i16 v,h,dc,p: 0% 26% 1% 73%
      [libx264 @ 0x216b420] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 14% 31% 16% 5% 5% 4% 13% 3% 8%
      [libx264 @ 0x216b420] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 17% 31% 10% 5% 8% 6% 13% 4% 7%
      [libx264 @ 0x216b420] i8c dc,h,v,p: 46% 39% 9% 6%
      [libx264 @ 0x216b420] Weighted P-Frames: Y:0.0% UV:0.0%
      [libx264 @ 0x216b420] ref P L0: 62.9% 4.6% 21.6% 10.9%
      [libx264 @ 0x216b420] ref B L0: 84.4% 10.8% 4.8%
      [libx264 @ 0x216b420] ref B L1: 93.6% 6.4%
      [libx264 @ 0x216b420] kb/s:230.99
      [aac @ 0x2213140] Qavg: 113.492

        Hi,

        i am jomsocial developer. seem there is permisison issue with ffmpeg it self. your server using Centos?
        could you please provide me SSH and Cpanel access detail? to tackle this issue more faster, I need to check by my self.

        Regards,
        Albert

          albertusputra
          OK, will do. First I have to get SSH properly set up with my hosting company. Do you need root access to the server or just for the cpanel acct for quinnguitar.com?

              vincebodie
              Hi,

              for SSH i need root access. just in case if I need to re-install the FFMPEG. and please make sure non root user able to execute the FFMPEG
              for cpanel I need to check at site settings, maybe any security module installed.

              Regards,
              Albert

                  albertusputra

                  Hello, I want to give you the login info, but the fields at the top of the page are not suitable for this type of information. How can I give you the info directly?

                  Thanks,
                  Vince

                      vincebodie
                      Hi
                      if its sent developer would get it, please allow us sometime, on weekend there is holiday and dev team is not present.

                      I appreciate you patience on this matter.

                      Regards

                        Hi,

                        sorry i unable to connect to your SSH by using private key. there is no respond from server. got time out message.
                        maybe any IP blocker?
                        here my IP 182.253.152.133
                        or any manual instruction about how to connect the SSH by using private key at your server?

                        Regards

                          Hi,

                          your sever using Centos, and its really complex. especially with permission access.
                          by using SSH the video able to converted by using FFMPEG, but when the FFMPEG executed by using PHP command. Centos not allowing it.

                          please asking your server support to re-configure the FFMPEG. maybe this topic can help:
                          https://superuser.com/questions/491047/ffmpeg-working-when-ssh-but-not-when-php-exec

                          I cannot make any changes at your server things, because I only provide support for JomSocial (not server support).

                          I hope you understand with this.

                          and one more thing, when execute "ffmpeg" at SSH terminal you can see warning message "WARNING: library configuration mismatch"

                          seem you need to reinstall the FFMPEG:
                          http://trac.ffmpeg.org/wiki/CompilationGuide/Centos

                          Regards

                          4 days later

                          I sent InMotion another message requesting that they look into the "library configuration mismatch" issue, and here was their reply:

                          With regards to the permission issue, Apachec is running suphp and suexec, which runs processes under the user of the website account:

                          CT-15082-bash-4.1# /usr/local/cpanel/bin/rebuild_phpconf --current
                          Available handlers: suphp dso cgi none
                          DEFAULT PHP: 5
                          PHP4 SAPI: none
                          PHP5 SAPI: suphp
                          SUEXEC: enabled
                          RUID2: not installed

                          If the process is being called via PHP scripts or via CGI, then it should not have any permission issues reading or writing to the file directory whatsoever. Also, I have disabled an old repo called "nux-desktop" which installed a version of ffmpeg and supporting libraries, removed the installed version from the repo, installed the current one from RPM Fusion, as well as recompiled the ffmpeg and libraries:

                          quinnguitar@quinnguitar.com [~]# ffmpeg
                          ffmpeg version 0.10.16 Copyright (c) 2000-2015 the FFmpeg developers
                          built on Aug 26 2016 13:01:36 with gcc 4.4.7 20120313 (Red Hat 4.4.7-17)
                          configuration: --prefix=/usr --bindir=/usr/bin --datadir=/usr/share/ffmpeg --incdir=/usr/include/ffmpeg --libdir=/usr/lib64 --mandir=/usr/share/man --arch=x86_64 --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic' --enable-bzlib --disable-crystalhd --enable-gnutls --enable-libass --enable-libcdio --enable-libcelt --enable-libdc1394 --disable-indev=jack --enable-libfreetype --enable-libgsm --enable-libmp3lame --enable-openal --enable-libopenjpeg --enable-libpulse --enable-librtmp --enable-libschroedinger --enable-libspeex --enable-libtheora --enable-libvorbis --enable-libv4l2 --enable-libx264 --enable-libxvid --enable-x11grab --enable-avfilter --enable-postproc --enable-pthreads --disable-static --enable-shared --enable-gpl --disable-debug --disable-stripping --shlibdir=/usr/lib64 --enable-runtime-cpudetect
                          libavutil 51. 35.100 / 51. 35.100
                          libavcodec 53. 61.100 / 53. 61.100
                          libavformat 53. 32.100 / 53. 32.100
                          libavdevice 53. 4.100 / 53. 4.100
                          libavfilter 2. 61.100 / 2. 61.100
                          libswscale 2. 1.100 / 2. 1.100
                          libswresample 0. 6.100 / 0. 6.100
                          libpostproc 52. 0.100 / 52. 0.100
                          Hyper fast Audio and Video encoder
                          usage: ffmpeg [options] [[infile options] -i infile]... {[outfile options] outfile}...

                          Use -h to get full help or, even better, run 'man ffmpeg'

                          When I use the cron URL, I see the following:

                          <messages><message>Could not convert video</message><message>No temporary videos to delete.</message><message>No files to transfer.</message><message>No Videos to transfer.</message><message>No avatars or cover of users needed to be transferred</message><message>No avatars or cover of groups needed to be transferred</message><message>No avatars or cover of events needed to be transferred</message><message>Removed Pending Invitation for Past Event</message></messages>

                          So as you can see, the cron still returns "<message>Could not convert video</message>".

                          MORE NOTES:

                          I have to say that I'm running out of patience with this. Why is it that I can install All Video Share on another site and have no issues with video uploads, and without having to deal with all of this FFMPEG command line stuff which is beyond the scope of many users such as myself?

                          There has to be a simple answer to this. I have been dealing with this issue for three weeks now, and the site owner is getting impatient. PLEASE MAKE THIS WORK.

                          Thanks!

                          Hi,

                          your ffmpeg version reverted to old one (ffmpeg version 0.10.16), please using at least version 2.2
                          you need to upgrade it, please using the source from http://ffmpeg.org/

                          video convert depending with ffmpeg and server it self. jomsocial only send the execute command to server by using php function (passthru or exec or shell_exec or system)

                          here the doc about Centos issue for FFMPEG:
                          https://www.dropbox.com/s/daaaax3ihsiu7xp/FFMPEGonaCentos6X.pdf?dl=0

                          or maybe you can try with other server that using Ubuntu, you can put staging site and try it. Ubuntu not too hard like Centos.

                          Regards

                            albertusputra

                            Hello again,

                            Here is InMotion's latest response:

                            I have removed the older ffmpeg version from the server and confirmed that the most recent version is currently installed. I have created a test folder with a test php script in your public_html which can be called from a browser to show that the program is installed and can be executed via PHP without error.

                            http://isurfedthere.com/ffmpeg_test/test_ffmpeg.php

                            When I run the cron command manually I still get this:

                            <message>Could not convert video</message>

                            What now? Will this ever work?

                              Hi,

                              http://isurfedthere.com/ffmpeg_test/test_ffmpeg.php
                              that ffmpeg for PHP module. that module bring lot of problem for big video size.

                              jomsocial only using this http://ffmpeg.org/ that running under operating system (not as PHP module).

                              please login into your SSH and type, "which ffmpeg" to find ffmpeg location and put that location path at jomsocial video settings.
                              and to have a look ffmpeg version from SSH, you using this command "ffmpeg -v". for mp4 you need to using ffmpeg version greater than 2.0

                              Regards

                                albertusputra

                                It's still not working.

                                <message>Could not convert video</message>

                                Here is the output via SSH:

                                root@vps15082 [~]# which ffmpeg
/usr/local/bin/ffmpeg
root@vps15082 [~]# ffmpeg -v
ffmpeg version N-91208-ge50a5c9 Copyright (c) 2000-2018 the FFmpeg developers
  built with gcc 4.4.7 (GCC) 20120313 (Red Hat 4.4.7-18)
  configuration: --enable-gpl --enable-shared --enable-libfdk-aac --enable-libfreetype --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libx265 --enable-libass --extra-libs=-lpthread --libdir=/usr/lib64 --pkg-config-flags=--static --enable-nonfree
  libavutil      56. 18.102 / 56. 18.102
  libavcodec     58. 19.105 / 58. 19.105
  libavformat    58. 17.100 / 58. 17.100
  libavdevice    58.  4.100 / 58.  4.100
  libavfilter     7. 25.100 /  7. 25.100
  libswscale      5.  2.100 /  5.  2.100
  libswresample   3.  2.100 /  3.  2.100
  libpostproc    55.  2.100 / 55.  2.100
Missing argument for option 'v'.
Error splitting the argument list: Invalid argument

                                    vincebodie
                                    Hi
                                    Its something from your server that does not convert the video well with FFMPEG, Jomsocial only fetech the video after conversion.
                                    I suggest you to check the suggestion given by Albertus

                                    our ffmpeg version reverted to old one (ffmpeg version 0.10.16), please using at least version 2.2
                                    you need to upgrade it, please using the source from http://ffmpeg.org/
                                    video convert depending with ffmpeg and server it self. jomsocial only send the execute command to server by using php function (passthru or exec or shell_exec or system)
                                    here the doc about Centos issue for FFMPEG:
                                    https://www.dropbox.com/s/daaaax3ihsiu7xp/FFMPEGonaCentos6X.pdf?dl=0

                                    Its something very hard to detect the issue from server, Maybe you need ask the hosting provider to look on this doc as Centos has permission issue with FFMPEG.

                                    Regards

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