Support Central

Ninja

I asked InMotion to look into this further, and this was their reply:

Hello Vince,

Thank you for contacting us.

The issues encountered appear to be related to the site software as when the command provided in the error is run directly from the command line the operation completes without issue.

root@vps15082 [~]# /usr/local/bin/ffmpeg -y -i /home/quinnguitar/public_html/images/video/originalvideos/705/gn1Ut2myneh.mp4 -vcodec libx264 -acodec aac -ab 64k -strict -2 -crf 23 -vf "scale=640:-2" /home/quinnguitar/public_html/images/video/videos/705/LpbslJad3Qn.mp4
ffmpeg version N-91046-g974eb4a Copyright (c) 2000-2018 the FFmpeg developers
built with gcc 4.4.7 (GCC) 20120313 (Red Hat 4.4.7-18)
configuration: --enable-gpl --enable-shared --enable-libfdk-aac --enable-libfreetype --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libx265 --enable-libass --extra-libs=-lpthread --enable-openssl --libdir=/usr/lib64 --pkg-config-flags=--static --enable-nonfree
libavutil 56. 18.102 / 56. 18.102
libavcodec 58. 19.101 / 58. 19.101
libavformat 58. 13.102 / 58. 13.102
libavdevice 58. 4.100 / 58. 4.100
libavfilter 7. 22.100 / 7. 22.100
libswscale 5. 2.100 / 5. 2.100
libswresample 3. 2.100 / 3. 2.100
libpostproc 55. 2.100 / 55. 2.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/home/quinnguitar/public_html/images/video/originalvideos/705/gn1Ut2myneh.mp4':
Metadata:
major_brand : mp42
minor_version : 1
compatible_brands: mp42avc1
creation_time : 2016-12-11T06:47:34.000000Z
Duration: 00:01:00.53, start: 0.000000, bitrate: 3503 kb/s
Stream #0:0(eng): Audio: aac (LC) (mp4a / 0x6134706D), 44100 Hz, stereo, fltp, 129 kb/s (default)
Metadata:
creation_time : 2016-12-11T06:47:34.000000Z
handler_name : Apple Sound Media Handler
Stream #0:1(eng): Video: h264 (Main) (avc1 / 0x31637661), yuv420p(tv, bt709), 1398x1048, 1596 kb/s, 29.97 fps, 29.97 tbr, 2997 tbn, 5994 tbc (default)
Metadata:
creation_time : 2016-12-11T06:47:34.000000Z
handler_name : Apple Video Media Handler
Stream #0:2(eng): Data: none (rtp / 0x20707472), 1636 kb/s
Metadata:
creation_time : 2016-12-11T06:47:34.000000Z
handler_name : hint media handler
Stream #0:3(eng): Data: none (rtp / 0x20707472), 133 kb/s
Metadata:
creation_time : 2016-12-11T06:47:34.000000Z
handler_name : hint media handler
Stream mapping:
Stream #0:1 -> #0:0 (h264 (native) -> h264 (libx264))
Stream #0:0 -> #0:1 (aac (native) -> aac (native))
Press [q] to stop, [?] for help
[libx264 @ 0x179c0c0] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2
[libx264 @ 0x179c0c0] profile High, level 3.0
[libx264 @ 0x179c0c0] 264 - core 155 - H.264/MPEG-4 AVC codec - Copyleft 2003-2018 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=15 lookahead_threads=2 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=250 keyint_min=25 scenecut=40 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
Output #0, mp4, to '/home/quinnguitar/public_html/images/video/videos/705/LpbslJad3Qn.mp4':
Metadata:
major_brand : mp42
minor_version : 1
compatible_brands: mp42avc1
encoder : Lavf58.13.102
Stream #0:0(eng): Video: h264 (libx264) (avc1 / 0x31637661), yuv420p, 640x480, q=-1--1, 29.97 fps, 11988 tbn, 29.97 tbc (default)
Metadata:
creation_time : 2016-12-11T06:47:34.000000Z
handler_name : Apple Video Media Handler
encoder : Lavc58.19.101 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: -1
Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 44100 Hz, stereo, fltp, 64 kb/s (default)
Metadata:
creation_time : 2016-12-11T06:47:34.000000Z
handler_name : Apple Sound Media Handler
encoder : Lavc58.19.101 aac
frame= 1814 fps=125 q=-1.0 Lsize= 8784kB time=00:01:00.53 bitrate=1188.7kbits/s speed=4.18x

video:8242kB audio:476kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: 0.750084%
[libx264 @ 0x179c0c0] frame I:13 Avg QP:21.54 size: 12788
[libx264 @ 0x179c0c0] frame P:468 Avg QP:23.22 size: 7942
[libx264 @ 0x179c0c0] frame B:1333 Avg QP:25.52 size: 3418
[libx264 @ 0x179c0c0] consecutive B-frames: 1.5% 1.0% 1.8% 95.7%
[libx264 @ 0x179c0c0] mb I I16..4: 26.7% 55.0% 18.2%
[libx264 @ 0x179c0c0] mb P I16..4: 18.6% 29.1% 5.8% P16..4: 17.9% 6.8% 3.1% 0.0% 0.0% skip:18.7%
[libx264 @ 0x179c0c0] mb B I16..4: 1.3% 2.0% 0.7% B16..8: 24.1% 8.9% 2.5% direct:23.5% skip:37.1% L0:47.6% L1:48.2% BI: 4.2%
[libx264 @ 0x179c0c0] 8x8 transform intra:53.9% inter:70.0%
[libx264 @ 0x179c0c0] coded y,uvDC,uvAC intra: 34.9% 80.1% 60.8% inter: 10.8% 38.3% 9.0%
[libx264 @ 0x179c0c0] i16 v,h,dc,p: 49% 45% 3% 3%
[libx264 @ 0x179c0c0] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 22% 38% 19% 3% 4% 3% 5% 2% 5%
[libx264 @ 0x179c0c0] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 24% 43% 14% 2% 4% 3% 5% 2% 3%
[libx264 @ 0x179c0c0] i8c dc,h,v,p: 45% 40% 6% 9%
[libx264 @ 0x179c0c0] Weighted P-Frames: Y:1.1% UV:0.6%
[libx264 @ 0x179c0c0] ref P L0: 66.2% 9.6% 16.4% 7.8% 0.0%
[libx264 @ 0x179c0c0] ref B L0: 91.6% 6.7% 1.6%
[libx264 @ 0x179c0c0] ref B L1: 97.1% 2.9%
[libx264 @ 0x179c0c0] kb/s:1115.43
[aac @ 0x179a1c0] Qavg: 145.937

So, this appears to rule out any PHP settings as you mentioned. The server is able to do the conversion, just not through the cron link to JomSocial. Please look into this further, as this function is the sole reason we installed JomSocial in the first place.

Hello? I really need to get this working. One more bit of info to add to the mix, from an email from InMotion support:

The path to FFmpeg is /usr/local/bin/ffmpeg and the ffmpeg-php module is installed and available for all PHP versions on the server as shown in your phpinfo page. https://isurfedthere.com/phpinfo.php

root@vps15082 [~]# which ffmpeg
/usr/local/bin/ffmpeg
root@vps15082 [~]# ffmpeg
ffmpeg version N-91046-g974eb4a Copyright (c) 2000-2018 the FFmpeg developers
built with gcc 4.4.7 (GCC) 20120313 (Red Hat 4.4.7-18)
configuration: --enable-gpl --enable-shared --enable-libfdk-aac --enable-libfreetype --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libx265 --enable-libass --extra-libs=-lpthread --enable-openssl --libdir=/usr/lib64 --pkg-config-flags=--static --enable-nonfree
libavutil 56. 18.102 / 56. 18.102
libavcodec 58. 19.101 / 58. 19.101
libavformat 58. 13.102 / 58. 13.102
libavdevice 58. 4.100 / 58. 4.100
libavfilter 7. 22.100 / 7. 22.100
libswscale 5. 2.100 / 5. 2.100
libswresample 3. 2.100 / 3. 2.100
libpostproc 55. 2.100 / 55. 2.100
Hyper fast Audio and Video encoder

Based on the above I have the path to FFMPEG set to '/usr/local/bin/ffmpeg' in the JomSocial configuration.

More clues... after logging into the front end to check the status of a test video I uploaded, I found this in the 'pending videos' window:

When I click 'Play' the video shows up and plays just fine:

I asked InMotion about this and they say they have installed the latest version:

Hello Vince,

Thank you for contacting us. I've re-installed ffmpeg using the rpmfusion packages for RHEL listed on ffmpeg.org/download.html. Are you still having problems? Can you have your JomSocial developer advise what version is required?

root@vps15082 [~]# ffmpeg -version
ffmpeg version 0.10.16
built on Aug 26 2016 13:01:36 with gcc 4.4.7 20120313 (Red Hat 4.4.7-17)
configuration: --prefix=/usr --bindir=/usr/bin --datadir=/usr/share/ffmpeg --incdir=/usr/include/ffmpeg --libdir=/usr/lib64 --mandir=/usr/share/man --arch=x86_64 --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic' --enable-bzlib --disable-crystalhd --enable-gnutls --enable-libass --enable-libcdio --enable-libcelt --enable-libdc1394 --disable-indev=jack --enable-libfreetype --enable-libgsm --enable-libmp3lame --enable-openal --enable-libopenjpeg --enable-libpulse --enable-librtmp --enable-libschroedinger --enable-libspeex --enable-libtheora --enable-libvorbis --enable-libv4l2 --enable-libx264 --enable-libxvid --enable-x11grab --enable-avfilter --enable-postproc --enable-pthreads --disable-static --enable-shared --enable-gpl --disable-debug --disable-stripping --shlibdir=/usr/lib64 --enable-runtime-cpudetect
libavutil 51. 35.100 / 51. 35.100
libavcodec 53. 61.100 / 53. 61.100
libavformat 53. 32.100 / 53. 32.100
libavdevice 53. 4.100 / 53. 4.100
libavfilter 2. 61.100 / 2. 61.100
libswscale 2. 1.100 / 2. 1.100
libswresample 0. 6.100 / 0. 6.100
libpostproc 52. 0.100 / 52. 0.100

I am still getting the same response from the cron when I turn on email notifications:

Looking up quinnguitar.com
Making HTTPS connection to quinnguitar.com

lynx: Can't access startfile https://quinnguitar.com/index.php?option=com_community&task=cron

When I acces the cron URL manually I now get the response shown in the attached screen shot.

OK, InMotion has reinstalled FFMPEG, here is their message to me:

Hello Vince,

I've recompiled FFMPEG to version 3.4.2. This should be good enough for what you need.

Here is the version output :

ffmpeg version 3.4.2 Copyright (c) 2000-2018 the FFmpeg developers
built with gcc 4.4.7 (GCC) 20120313 (Red Hat 4.4.7-18)
configuration: --enable-gpl --enable-shared --enable-libfdk-aac --enable-libfreetype --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libx265 --enable-libass --libdir=/usr/lib64 --pkg-config-flags=--static --enable-nonfree --enable-shared --prefix=/usr
libavutil 55. 78.100 / 55. 78.100
libavcodec 57.107.100 / 57.107.100
libavformat 57. 83.100 / 57. 83.100
libavdevice 57. 10.100 / 57. 10.100
libavfilter 6.107.100 / 6.107.100
libswscale 4. 8.100 / 4. 8.100
libswresample 2. 9.100 / 2. 9.100
libpostproc 54. 7.100 / 54. 7.100

However, videos are still not being processed. I have tried running the cron command manually and I always get this:

[upl-image-preview url=https://member.joomlart.com/forums/assets/files/2018-05-22/1527024253-529799-screenshot-2018-05-22-at-22318-pm.png]

I have tried:

1. disabling third party plugins
2. changing the path to FFMPEG to '/usr/bin/ffmpeg' and '/usr/local/bin/ffmpeg'
3. changing the Videos Root Folder to images/videotest with several different video formats in that directory

Ugh. What now?

Ninja

OK, I successfully executed the terminal command. The output is pasted below. Please let me know if you need further SSH access.
Thanks,
Vince

ffmpeg version 3.4.2 Copyright (c) 2000-2018 the FFmpeg developers
built with gcc 4.4.7 (GCC) 20120313 (Red Hat 4.4.7-18)
configuration: --enable-gpl --enable-shared --enable-libfdk-aac --enable-libfreetype --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libx264 --enable-libx265 --enable-libass --libdir=/usr/lib64 --pkg-config-flags=--static --enable-nonfree --enable-shared --prefix=/usr
libavutil 55. 78.100 / 55. 78.100
libavcodec 57.107.100 / 57.107.100
libavformat 57. 83.100 / 57. 83.100
libavdevice 57. 10.100 / 57. 10.100
libavfilter 6.107.100 / 6.107.100
libswscale 4. 8.100 / 4. 8.100
libswresample 2. 9.100 / 2. 9.100
libpostproc 54. 7.100 / 54. 7.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/home/quinnguitar/public_html/images/videotest/originalvideos/706/FmhAArGn65h.mp4':
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42isomavc1
creation_time : 2010-03-20T21:29:11.000000Z
encoder : HandBrake 0.9.4 2009112300
Duration: 00:00:05.57, start: 0.000000, bitrate: 551 kb/s
Stream #0:0(und): Video: h264 (Constrained Baseline) (avc1 / 0x31637661), yuv420p(tv, bt709), 560x320, 465 kb/s, 30 fps, 30 tbr, 90k tbn, 60 tbc (default)
Metadata:
creation_time : 2010-03-20T21:29:11.000000Z
encoder : JVT/AVC Coding
Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, mono, fltp, 83 kb/s (default)
Metadata:
creation_time : 2010-03-20T21:29:11.000000Z
Stream mapping:
Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264))
Stream #0:1 -> #0:1 (aac (native) -> aac (native))
Press [q] to stop, [?] for help
[libx264 @ 0x216b420] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2
[libx264 @ 0x216b420] profile High, level 3.0
[libx264 @ 0x216b420] 264 - core 155 - H.264/MPEG-4 AVC codec - Copyleft 2003-2018 - http://www.videolan.org/x264.html - options: cabac=1 ref=3 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=7 psy=1 psy_rd=1.00:0.00 mixed_ref=1 me_range=16 chroma_me=1 trellis=1 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=11 lookahead_threads=1 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=2 keyint=250 keyint_min=25 scenecut=40 intra_refresh=0 rc_lookahead=40 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 ip_ratio=1.40 aq=1:1.00
Output #0, mp4, to '/home/quinnguitar/public_html/images/videotest/videos/706/ovGD5e4VZG8.mp4':
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42isomavc1
encoder : Lavf57.83.100
Stream #0:0(und): Video: h264 (libx264) (avc1 / 0x31637661), yuv420p, 640x360, q=-1--1, 30 fps, 15360 tbn, 30 tbc (default)
Metadata:
creation_time : 2010-03-20T21:29:11.000000Z
encoder : Lavc57.107.100 libx264
Side data:
cpb: bitrate max/min/avg: 0/0/0 buffer size: 0 vbv_delay: -1
Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, mono, fltp, 64 kb/s (default)
Metadata:
creation_time : 2010-03-20T21:29:11.000000Z
encoder : Lavc57.107.100 aac
frame= 113 fps=0.0 q=29.0 size= 0kB time=00:00:04.22 bitrate= 0.1kbits/s speed=8.45frame= 166 fps=0.0 q=-1.0 Lsize= 208kB time=00:00:05.56 bitrate= 305.5kbits/s speed=6.35x

video:157kB audio:44kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: 3.614840%
[libx264 @ 0x216b420] frame I:1 Avg QP:21.16 size: 19989
[libx264 @ 0x216b420] frame P:44 Avg QP:21.40 size: 2098
[libx264 @ 0x216b420] frame B:121 Avg QP:25.56 size: 392
[libx264 @ 0x216b420] consecutive B-frames: 1.2% 3.6% 3.6% 91.6%
[libx264 @ 0x216b420] mb I I16..4: 45.8% 28.7% 25.5%
[libx264 @ 0x216b420] mb P I16..4: 1.8% 0.5% 0.1% P16..4: 36.8% 7.4% 5.6% 0.0% 0.0% skip:47.8%
[libx264 @ 0x216b420] mb B I16..4: 0.0% 0.1% 0.0% B16..8: 21.5% 1.2% 0.2% direct: 0.4% skip:76.6% L0:44.1% L1:53.0% BI: 2.9%
[libx264 @ 0x216b420] 8x8 transform intra:26.6% inter:69.2%
[libx264 @ 0x216b420] coded y,uvDC,uvAC intra: 29.2% 62.7% 31.7% inter: 3.0% 8.7% 1.2%
[libx264 @ 0x216b420] i16 v,h,dc,p: 0% 26% 1% 73%
[libx264 @ 0x216b420] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 14% 31% 16% 5% 5% 4% 13% 3% 8%
[libx264 @ 0x216b420] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 17% 31% 10% 5% 8% 6% 13% 4% 7%
[libx264 @ 0x216b420] i8c dc,h,v,p: 46% 39% 9% 6%
[libx264 @ 0x216b420] Weighted P-Frames: Y:0.0% UV:0.0%
[libx264 @ 0x216b420] ref P L0: 62.9% 4.6% 21.6% 10.9%
[libx264 @ 0x216b420] ref B L0: 84.4% 10.8% 4.8%
[libx264 @ 0x216b420] ref B L1: 93.6% 6.4%
[libx264 @ 0x216b420] kb/s:230.99
[aac @ 0x2213140] Qavg: 113.492

albertusputra
OK, will do. First I have to get SSH properly set up with my hosting company. Do you need root access to the server or just for the cpanel acct for quinnguitar.com?

albertusputra

Hello, I want to give you the login info, but the fields at the top of the page are not suitable for this type of information. How can I give you the info directly?

Thanks,
Vince

albertusputra

Hi did you get my email?

albertusputra

OK, try again please.

Vince