rosaliesimple
Hi
As i understand you said its working in the Editor and in Guru and as well now
when you upload it via Cover image.
I tried it again and but i can not replicate the issue on site. We need the path where you are uploading an image in guru that is giving you error , because Guru cover images upload fine, and other areas too.
In your screenshot its also showing that you added image via editor without any issue in Guru.

      and where do i found this path to give you? Ninja
      you have my admin login...yo can see it?

      do you telling me that you are able to upload a category course cover Image and not me?

      becose me, with cover image it'S error...
      with JCE editor in any text...it'S working.

          rosaliesimple
          Hi
          not sure what has been changed again as it was working when i checked it last time for it.
          i am again getting . Upload directory isn't writable. Error now.
          I need Alin to check it deeply as changing the media path is also not working and its only on your site.
          Allow me for some more time till monday so once Alin back i can check it again with him.

          Regards

            rosaliesimple
            Once the file is uploaded, it must be saved in tmp folder but for some reason, it is not. No rights to be saved there. can you please provide us cPanel access? we ned to read an error log file to see if there is any info recorded, something regarding this issue.
            Please let me know, you can either add data in the secure form or send to my email alin@joomlart.com
            Thank you!

              10 days later

              rosaliesimple I am afraid that I can't find what is wrong. The idea is that the server do not allow images upload but I am not sure why is not.
              This is not a common issue and is something that I can't control in any way.
              I tried to make new folders via FTP, thinking that is a permission, I then changed and tested different permissions.. nothing. It should be server settings issues.
              Did you speak with the server provider? maybe they can read an error log or something that record any type of error regarding images upload or even they have any restriction in place.
              Thank you!
              Alin

                i try to move the website to another server...i can see it with the ip and a VHost plugin to chrome
                and i'm not able to upload any images on the other server too...

                  rosaliesimple
                  Hi
                  Did you contacted your server provider about this issue?
                  to check it more, i need to install your site backup on my local to see if its working on that?
                  If yes allow me to test, it will make it more clear the issue is on your site installation on server.

                      rosaliesimple

                      Did you contacted your server provider about this issue?

                      Hi
                      i could not able to replicate this issue on my local too, Kindly update PHP to PHP 7 or later and raise this issue to hosting provider for uploading permission.

                      Regards

                        a month later

                        hi

                        i moved my website to another hosting

                        and still not able to upload any images to GURU...I start to find that ordinary...
                        answer from my new hosting support:
                        I've set 755 permission for the image folder images/guru and the issue persists. I even tried to set a different folder as the Media Storage for images but the issue persists. There are no error messages in the logs and I don't see any permission issue for the folders in your account.
                        can you please correct that bug

                          rosaliesimple
                          Hi
                          The issue is from the server, still its giving same error. I also tried to add new folder via FTP.
                          But its gives error 550 New directory: Disk quota exceeded
                          There must be permission/ownership issue .
                          Its something i can not fix in Guru, if server not able to allow the file permission.
                          The permission of Guru images folder is showing wrong.

                          can you give me you cpanel login in Edit fields option, i will have a look again, if i can found anything wrong in it.

                            i modify the ftp field of this post for the new cpanel login
                            i dont understand how i moved a permission file from one hosting to the other
                            i will try to install the component on my third hosting (hostgator) if it's do it too...

                            ath is the guru folder i want to check the permission...

                              rosaliesimple
                              I changed permission for the directory for Guru images.
                              Glad to hear it works now 🙂

                              Since the issue is fixed, i am closing this thread. If you have any issue in future, do not hesitate to open a new thread.

                              Regards

                                Ninja locked the discussion.
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