Error loading component: com_ja_payment, Component not found.

w2kd

Sorry for the delay - Have updated the credentials. I also try reinstall both components

Here a test url to try
https://campsomerset.com.au/event.html?eventId=639&controller=event&task=individualRegister

We have found some event registration do work - guessing older ones that existed before the upgrade.

There are 2 messages
Warning
Error loading component: com_ja_payment, Component not found

Message
Invalid InvoiceDescription

I have check the invoice configuration and it was not setup so have configured it and retest with the same results

This url is one that works
https://campsomerset.com.au/kellys-test-events.html

saguaros

w2kd
Hi,

In Backend > Components > DT Register > Pay options > as I can see that you already put the credentials for EWay already: http://prntscr.com/nkyla5

Is that working now?

w2kd

Yes as I indicated we have some events that work and others come up with the error
THis event works fine and the payment goes through
https://campsomerset.com.au/kellys-test-events.html

This one does not and displays the error
https://campsomerset.com.au/event.html
with these messages
Warning
Error loading component: com_ja_payment, Component not found

Message
Invalid InvoiceDescription

saguaros

w2kd
May I know which step I can see the error?

As I can go thru to payment gateway selection already but see no issue: http://prntscr.com/nlegwx

w2kd

It seems to be all working today. I was going to ask you if you changed anything

saguaros

w2kd

Maybe cache issue then as I just tried to replicate the same with provided link but it worked.

w2kd

One last issue is with the item price in the record.

The amount is using a "," not a dot "." I can't see to change the setting in the payment options as it will not save with the Dot as the separator
Similarly the dollar should be AUD but remains as USD

saguaros

w2kd
Kindly share the ftp account, I will check for you.

w2kd

I'm guessing that it does save it correctly as it's now working but its just showing the wrong info when you go back into the admin payment options.

saguaros

w2kd
We're facing this issue before but it's already fixed so I need to have a closer look at your site and see what's wrong.

w2kd

As we are getting a lot of booking at the moment so I have disable your access to the live site but have now create a copy of the site at https://campsomerset.com.au/splat/ which you can access with the same details to do your testing.

saguaros

w2kd

Could you share the ftp account of this test site also?

w2kd

have update the ftp details

saguaros

w2kd
Hi,

The ftp seems not work, could you check again?

w2kd

FTp details updated

saguaros

w2kd
Hi,

Is there any restriction for specific IP addresses? as I tried to login but still no luck, if yes, pls add exception for these IPs:

113.190.254.239 / 118.70.176.221 / 14.239.192.120

w2kd

what country are you from as we do block countries

ja-developer

w2kd Hi
Please unblock Vietnam.

w2kd

check and it is unblocked. can you give me a screen shot of the issue you have in logging on

saguaros

w2kd
The ftp works now and I updated this file: /administrator/components/com_dtregister/models/payoption.php

I try to change to AUD and use DOT and it's changed now, kindly check.