Support Central

1. First, do I have to use the second MPDF method? So what's the first FPDF method for if it doesn't work at all? No certificate work correctly by default, even in the FPDF method? The MPDF folder is uploaded correctly to the server, I choose it and what next? I don't understand you at all, you write in generalities and in an incomprehensible language. Should I upload the certificate template file to the MPDF folder?

2. Of course, after logging in on frontend by the teacher, I tried to check what student certificates look like, but there is nothing in the "My Certificates" tab. This is another thing that I completely do not understand and you write about things that I do not have at all in the Guru plugin.

3. Yes, I have big issue with certificates because nothing works as it should. I have edited the fields, please fix it and report what you did because I want to have this nightmare off my mind

I wrote before "The MPDF folder is uploaded correctly to the server", I don't know why you are writing me how to do it since it is already done. The issue still is not solved.

Thanks for the print screens, now I know why we don't understand each other. After logging in as a teacher, there is not what you show here https://prnt.sc/oxgomp . I have just tabs: My Account, My Courses, My Orders, My Tests, My Projects, My Certificates (there is nothing here). It looks like a student profile even though I log in as a teacher. Something is wrong, you have to see it yourself. Please log in at front-end. I have changed the login details as a teacher at fields. I checked the previous login details once again and were entered correctly.

Done.
The teacher has students in his course but he has no certificates because I'm just working to launch them but it does not work out. There is no Tab in the teacher's panel: My student, what is here https://prnt.sc/oxgomp

You could not access the backend with submitted login, because it is the teacher's login (Registered). Should the teacher have access to the page from the backend?

Well, there is no teacher profile although it is, you have to see it from the backend yourself. I've edited the fields, now you have access. Login yourself, see in the teachers panel is the teacher profile, which has its course and students. You must log in & see yourself.

Hi Alin,
I'm sorry, the admin profile was blocked, I forgot to unblock it. It is unblock now. Can you try logging in again and see for yourself what the issue is from the back-end please?

You can't log in but your friend @alindinca has logged in from the back-end. The access data in the edit fields are the same all the time. I can also log in using this data. Why you can't log in, I don't know. Maybe alindinca should try to help me.

I also suggested earlier that there is a problem because I have and see a teacher when I'm logged in from the back-end. In addition, there must be a teacher to create a course and yet I have a course that is sold. There is a problem, you can't see it because you have to log in but you can't, it's sad. Please try to login or let alindinca try to help me.

Hi @alindinca,

we're getting closer to solving the problem. Yes, it works, but only if I click on the link you provided or manually enter in the search engine, the teacher's panel that was missed, is actually appearing. I see it for the first time So it works, but only if you manually enter the link in the search engine. The problem is that when I log-in as a teacher from the frond-end, the panel looks different - like the student's panel, not teacher's, and there is no button anywhere to change it. Have you tried logging in as teacher from the frond-end? The panel looks different there. As pankaj wrote, it is missing the Teacher profile menu item on the side? So how to fix it? Can you check this?