kotsolis
Hi,

I tried to debug via backend on your site but it's broken now. Please share your ftp or cpanel info so I can revert it back and continue to debug for you.

Thanks

    MY SITE SHOWS "1" error , blank page
    I Have UPDATED the Passwords (FTP, SSH).
    FIX THIS QUICKLY!!! SITE CAN'T BE DOWN even for 1 minute!

      Ok so my Sysadmin says that the limits were lifted.
      Now that you have full access you can raise the limits by yourself too.

      So what is the next step? Will you upgrade to the latest version of JomSocial and we see if the blank page bug will be solved? Or your upgrade has bugs and is not stable?

        kotsolis
        Hi
        Can you check the limits yourself as we can not see it yet here
        Our support us limited for Jomsocial and Joomla parts only. You need to contact the server provided to increase limits.
        Current issues is more related with low PHP limits limits on server as your site has big DB with many users and extension installed.

        About new version it's not related to this issue that was only Info for you so you can update it later, once you fix your site PHP limits.

        Once you increase them you can take backup of site and update Jomsocial to latest version.
        Here is released log: https://www.jomsocial.com/blog/jomsocial-4-7-9-updated-for-improvements-bug-fixes-and-joomla-3-9-27
        Hope it's clear now.

          kotsolis
          Hi,
          Could you allow show php error on your hosting? All errors are hidden, so i don't know what happens when app crash.

          And i recommend you update to jomsocial 4.7.9 that works fine with 7.3

            Because my sysadmin can not understand where did you see this error, he wants to ask:
            Where did you go and you found this php page error?
            https://prnt.sc/13m2450

            My sysadmin said "Everything should be okay now. Please try again".

            So can you try to upgrade and then fix the issue?

            Thank you.

              kotsolis
              Hi
              As you increase the limits the blank page error issue fixed. You can check your site it's working.
              For upgrade steps kindly apply the steps given in release blog post

              Regards

                I don't have hard coding knowledge.
                I am a subscriber now and as a subscriber support means I can have an upgrade. So go ahead and do the upgrade tomorrow morning your time! If it's easy to do the upgrade then why did our website got the error ? I wonder.

                By the way what time zone do you have right now? It probably is some hours ahead of Europe because you worked early morning. Better tomorrow morning so that I can have time to test it.

                Thank you.

                  kotsolis
                  It seems you are not reading my posts in this thread.
                  The blank page issues is auto fixed as you increase the php limits.
                  Kindly follow upgrade steps given here https://www.jomsocial.com/blog/jomsocial-4-7-9-updated-for-improvements-bug-fixes-and-joomla-3-9-27
                  The support does not cover upgrade and migration service. If you get any issue just open a new thread on support forum as current topic issue already resolved.
                  We are in GMT+7 timezone..

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