When I login as Super User, the page www.Gameworld.gr/community appears as blank.

This happened after I upgraded to the latest version of JomSocial.

Any idea on how to fix this?

    6 days later

    I can't because there is an extra admin layer .

    Your Site credential fields should have extra layers for notes!

    Please provide a general @joomart.com email so that I can send there.

    Thank you.

      kotsolis please submit it via Edit fields option that is safe and only visible for staff.
      Edit fields option in first post of this thread. Where you added the site URLs.
      Email pankaj@joomlart.com

        4 days later

        Ok I have added my credentials.
        You can login in both Admin and MA with my username. Only with my username as Super User you will see a blank page.

        You can test it also with the username Jomsocial (set your own password) which is a Super User and see that with your account there are no white pages, which is strange! Some setting in my account is blocking me from seeing profiles!

        Thank you.

          kotsolis
          Hi
          The Popup login is coming even after 2 times it never goes, Please check or remove it temporary so i can access site backend.

            Hello. Sorry that I wasted your time. I gave a wrong password for the admin popup!

            Now we have the correct password. Please login and fix it.

            Thank you!

              I have no idea on how to do that! I am not a developer and I can't pay a developer extra.

              Shall I give you full access? What type of access do you need? Cpanel or SSH?

              I have a subscription and a problem to be solved.

                kotsolis
                Hi
                There is no need for developer on this
                Just ask your hosting provider to increase the limit for your site
                These are system requirements for JomSocial.
                I wish I can do this but server side support is beyond our support scope and we can fix only Joomla issues related to Jomsocial.

                  Tell me the Exact message that I will send to my hosting company please!

                  Ninja Kindly enable http://prntscr.com/13eh6co this option ask your host to update the PHP limits as recommended here : https://documentation.jomsocial.com/wiki/JomSocial_4.4_System_Requirements
                  http://prntscr.com/13ehcql

                  Kindly enable PHP Information and increase the limits as recommended above.

                  We also releasing a new version of JomSocial today kindly update to latest version only after increase above limits as your site has big database with multiple extensoins it need more resources.

                  Take full backup of site before updating Jomsocial.

                    My sysadmin said that it's ready. You can login and fix it.
                    In FTP you need the root username and there you will find that there is a backup being generated everyday in the /backup/ folder.

                    So update to the latest version and we will see if it's being solved.
                    There might be some custom work there, so before upgrading, keep the old folders in Components , Admin or anywhere else needed and name them Jomsocial_old so that I know.

                    You can proceed with this. I have limited coding knowledge and I don't have any budget to pay a developer. So I need all the support that I can get from you. You can start whenever you want, but keep in mind to test registration and login system to ensure that nothing is broken, because it'a a live site with 100K unique visitors per month.

                    Thank you.

                      kotsolis
                      Hi
                      Please check my last reply and fix the system requirements http://prntscr.com/13m2450
                      Its still same and there is nothing changed.

                      About the update to new version kindly check my last reply the new version you can install when you fix the PHP limit problem on your server, Also if you have custom hacks make sure full backup of site as new version will override previous files.

                        kotsolis
                        Hi,

                        I tried to debug via backend on your site but it's broken now. Please share your ftp or cpanel info so I can revert it back and continue to debug for you.

                        Thanks

                          MY SITE SHOWS "1" error , blank page
                          I Have UPDATED the Passwords (FTP, SSH).
                          FIX THIS QUICKLY!!! SITE CAN'T BE DOWN even for 1 minute!

                            Ok so my Sysadmin says that the limits were lifted.
                            Now that you have full access you can raise the limits by yourself too.

                            So what is the next step? Will you upgrade to the latest version of JomSocial and we see if the blank page bug will be solved? Or your upgrade has bugs and is not stable?

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