Admin messages on new user registration not being sent

resolveglobal1

Once a new user has verified their email address, a message should be sent to the admin account to tell the administrator that there is a new user account waiting to be enabled

This used to work but has stopped recently - hard to know when as it was co-incident with the recent 'invalid token' issue

I have logged in as a secondary admin and used the Mass Mail->admins to check that the main admin account receives emails from the system and they come through fine, which means the email system in general is OK

The admin account's email address needed to be changed recently - is it possible that that update has not fully taken for some reason and the old (defunct) email address is still being used in the registration process?

All systems are up to date and your access account is enabled

Thanks
RG

Ninja

resolveglobal1
Hi
new user registration process is working and email also sent to user.
Kindly check the Admin email is correct in your site settings and exist. Also check the spam folder as email are working it should be there too.

resolveglobal1

To test that the admin email is working end to end I logged in as another member and sent a private message to admin from within Jomsocial

an email notification was sent to the admin email account successfully (not as spam)

Since there are two admin accounts (one called admin and one called support), I logged in to Joomla as support and used Joomla's mass-mail tool to mail all admins (no BCC) - the email arrived at the correct admin account (not at support as mass mail doesn't include the sender)

So - two ways to prove that email is getting through as expected - both from Joomla and jomsocial

I then registered as a new user and got to the "Your email address has been verified. Once an administrator approves your account, you will be notified you can log in to the site." message:

Normally I would expect the admin email account to receive a request to approve the member but nothing arrives

So this seems that the code that send the approval request within the registration process is not doing so

Feel free to login and change the admin email address to something you can receive and then try and register a user - you will not receive the alert.

You account is enabled

Thank you
RG

Ninja

resolveglobal1
Hi
I got it and shared with dev team for further checking on this problem.
i will update you soon here.

resolveglobal1

Thanks Pankaj

I have just received two Registration Approval emails (one to support@ and one to admin@ - both are adminstrator accounts) after you have requested to join.

I will test tomorrow as its nearly 2am here but that's very positive - thank you for looking into this

Ninja

resolveglobal1
Sure, kindly let me know if it works.
As i tested one is from Joomla, Turn on system email notification as well.

resolveglobal1

Sadly not

The person registering gets their emails
Admin gets nothing

Ninja

resolveglobal1
Hi
Kindly give me some time to replicate this issue in latest version and I will update you progress on this issue.

Ninja

Ninja
Update :
Our dev checked this issue on your site and it appear sometime the email server not working.
We tried to replicate your site backup on local to check it and there is no issue found. I suggest you to change the email setting in Joomla global configurations as sometimes the email sent as well. Probably server not sending email at a random time with current email setting.

resolveglobal1

Okay thank you Pankaj - it is possible that the registration notification is being treated as spam by the hosting company's email server I guess ..something in the layout perhaps - odd how it used to work and has stopped tho - perhaps a more aggressive filter.

From what I can see the issue is consistent in that only the registration notification messages are affected

I have passed the issue to them to check their spam filters - lots of separate components in this system!

I will update this ticket in case anyone else has the same problem

resolveglobal1

Hello Pankaj

Your developers were right - the hosting company uses Baracuda anti-spam software which has decided that that particular Jomsocial admin message qualifies as spam, viz :

Rule breakdown below
pts rule name description

0.00 MIME_HTML_ONLY BODY: Message only has text/html MIME parts
0.00 HTML_MESSAGE BODY: HTML included in message
2.50 BSF_SC0_SG0104_1 Custom rule SG0104_1
0.10 BSF_SC0_SA085 Custom Rule SA085
0.20 BSF_SC0_MV0713 Custom rule MV0713
2.20 BSF_SC0_SG0104a Custom rule SG0104a

Worse still - it blocks them silently so we had no idea

I can see no reason why the message should be considered to be spam - it looks perfectly innocuous to me:

The rules it scores highly on are Baracuda's 'Custom Rules', details of which aren't released so it would be guesswork to try and design a message to get past it; plus they can change those rules at any point and the site then fails silently again - we can't operate with the spam software being able to dictate our functionality on a whim.

I have asked the hosting company for a solution as it is them that are choosing to apply a software layer that hobbles a commercial product - will let you know but thank you for your assistance in getting to the bottom of this

resolveglobal1

For closure - the hosting company whitelisted the admin email address (they can't use wildcards sadly) to bypass the overly aggressive Baracuda spamware and all emails are now coming through as expected

Silent failure - hate it

Thanks again Pankaj

Ninja

resolveglobal1
You are welcome.
Glad it hear it's catch worked for you.
Spam email depends on hosting email domain how they sent in bulk and other factor.