This is unbelievable and how cloud services should not work. I need to update the whole site. Please recreate the structure for me.
Failure to provide backups unacceptable!
Hi netvectorman
The new update for JA Builder helps you to change the content easier via HTML editor. Unfortunately, to edit old pages like before you need to re-create that page again. There is no tool for it right now, we do it manually also.
Could you pls list the page you want to edit now? we will re-create that page for you.
Regards
saguaros the immediate page is located at:
https://www.pho-sys.com/phoenix-systems-contact
I would like all pages on this site fixed as well as https://foodchainerp.com
Credentials added above for access.
Hi netvectorman
The provided admin account doesn't work now, could you check again?
And grant super admin permissions for it.
Regards
saguaros Sorry please try again
netvectorman I can log into backend of your site now and already added your request to the list. Will keep you posted.
9 days later
saguaros It's been 9 days and nothing has been done. Can you please let me know when it will be done?
HI netvectorman
We received many requests on this so it will take time. I checked with the team and they are working on your site, I will keep you posted.
We re-created this page, the new one with prefix JUB
You can assign to associated menu item as you wish.
Regards
- Edited
What are the estimated timescales here? It's been over 14 days now, I've tried to be patient but this is becoming ridiculous. Yesterday I highlighted three websites in tickets that needed recreating urgently out of the 10 I have on JA builder. They started one the same day but only did 5 pages out of 20!! And then replied to the other tickets saying only urgent pages get recreated!!! Those three whole websites are now urgent!!
I have the ultimate developer package but does that mean anything...no. You are forcing me to look elsewhere for template builders.
Will we get any compensation for this situation? Your error is costing my business many, many hours of my time, checking websites for pages you're missing when recreating, then checking pages in detail, then switching them over to the main menu. This is a huge amount of work you are costing my business, will there be any compensation, a free years subscription...I doubt it.