Failure to provide backups unacceptable!

netvectorman

This is incredibly negligent on your part and highly disappointing!!!!!!! I have placed my faith in Joomlart for many years now and would have expected that system security would be high on your list. Backups are basic!!!!!!

As I now have no choice but to edit HTML for my sites I am finding it difficult to locate where the email addresses that previously were entered for sending contact information from a contact us block. Is there documentation that describes every block and where that information is?

saguaros

Hi netvectorman

This is the first time we're encountered this issue, we're truly sorry for this.

As we mentioned in the main thread, you can edit content via HTML editor (with latest version) or via Database or re-create pages (pages created before 8th October). We can help you to rebuild that page. Kindly share the URL + super admin account and tell us the page you want to rebuild

Regards

netvectorman

1) I have loaded your new HTML version and I am able to edit the database but I cannot find the email addresses that are used in the contact form when submitted.

Can you tell where I can find it or is the only way to have you recreate the page?

2) Also, since you are able to recreate the page why can't you provide us with a tool to do the same or instructions as to how to go about it. There are many developers anxious to have their sites working again that have their customers angry at them and sorry is not cutting it.

3) Did you not have backups? Or were your backups faulty and untested?

saguaros

Hi netvectorman

The new update for JA Builder helps you to change the content easier via HTML editor. Unfortunately, to edit old pages like before you need to re-create that page again. There is no tool for it right now, we do it manually also.

Could you pls list the page you want to edit now? we will re-create that page for you.

Regards

bbodmer

This is unbelievable and how cloud services should not work. I need to update the whole site. Please recreate the structure for me.

netvectorman

saguaros the immediate page is located at:

https://www.pho-sys.com/phoenix-systems-contact

I would like all pages on this site fixed as well as https://foodchainerp.com

Credentials added above for access.

saguaros

Hi netvectorman

The provided admin account doesn't work now, could you check again?

And grant super admin permissions for it.

Regards

saguaros

netvectorman

We re-created this page, the new one with prefix JUB

You can assign to associated menu item as you wish.

Regards

netvectorman

saguaros Sorry please try again

saguaros

netvectorman I can log into backend of your site now and already added your request to the list. Will keep you posted.

netvectorman

saguaros It's been 9 days and nothing has been done. Can you please let me know when it will be done?

saguaros

HI netvectorman

We received many requests on this so it will take time. I checked with the team and they are working on your site, I will keep you posted.

weavers73

What are the estimated timescales here? It's been over 14 days now, I've tried to be patient but this is becoming ridiculous. Yesterday I highlighted three websites in tickets that needed recreating urgently out of the 10 I have on JA builder. They started one the same day but only did 5 pages out of 20!! And then replied to the other tickets saying only urgent pages get recreated!!! Those three whole websites are now urgent!!

I have the ultimate developer package but does that mean anything...no. You are forcing me to look elsewhere for template builders.

Will we get any compensation for this situation? Your error is costing my business many, many hours of my time, checking websites for pages you're missing when recreating, then checking pages in detail, then switching them over to the main menu. This is a huge amount of work you are costing my business, will there be any compensation, a free years subscription...I doubt it.

saguaros

weavers73 I replied you in the ticket, kindly follow it.