brentwilliams2
Hi
Kindly share the zone ID, Ad ID and page URL on which if you open the clicks are not counted as you mentioned the Google analytics it is confusion. In agency the same URL has been used for Google ads. It is not possible to check the Google analytics as the access is not present. But for a simple test you can put the Ad code in custom html module place it on your site and check the frontend click . If this is counted or not.

If the clicks issue in the Agency data kindly provide the request information

    Zone 162
    Ad 532
    Ad is on home page of our site.

    As for a custom HTML ad, the only place I see that is for an affiliate ad - is that what you mean?

    Thanks.

      brentwilliams2
      Hi
      Kindly submit the admin URL as /administrator redirect back to Home page.
      By custom html i mean if your ad is a Google ad and it not counting click on Google. you can place the ad code in the custom html module of Joomla to see if it work there.

        brentwilliams2

        Hi
        This ad does working normal REMOVED BY MOD
        I checked and clicked on the link as well If you referring the URL source

        ?utm_source=Digital_Publication&utm_medium=Paid-MFI&utm_campaign=Digital-Pub-MFI-Activebuilding&utm_content=Digital-Pub-MFI-Activebuilding_Boost_Reputation_300x300

        This is the URL UTM loading at the end of ad url and it this report will be only seen on google UTM source accounts

        Let me know if i am missing anything.

            Ok, thanks, I'll ask the client. Can you please remove the link to the screenshot, as it has identifying information on it.

              16 days later

              Hi Pankaj,
              I just checked with the client and they are still not seeing any clicks in google analytics, not even yours or mine. Can you think of any other reason that might be happening? I can't think of any other reason...

                brentwilliams2
                Hi
                We can not check the Google analytics part as the code you used directly from the Google tag and the same is used on your site. Can you confirm the problem that clicks count issue you refer is only for Google analytics or count not working your site at Agency.
                As in Agency it only picks the same URL at frontend and Google analytics should count it if user click since the url is same.

                  We see clicks in Ad Agency - it's just the client that does not see clicks in Google Analytics. The client thought that maybe we use a redirect domain, which means they wouldn't find our domain in their reports because the click was being routed through another domain, but I don't think that is the case...

                    brentwilliams2
                    Hi
                    In this case it is not issue of Agency as the URL is same. What you can do is copy the ad code given by the client
                    Publish it via custom html module and check as its directly the ad link that is same on the site.

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