Hi

We are currently updating our server so you may not be able to edit JA Builder pages for now. We're very sorry for this inconvenience and will keep you posted.

    @saguaros
    Hi,
    do you have any expected timing ? By when should we expect the system to be back online? (we need to plan our activities).

    Hi,

    The same problem. Our clients are very upset! Can you inform about the timing when it will be fixed.

      If I want to edit my websites, then I cannot log in, my login is rejected even though I paid for premium access until mid-April.
      What can I do?

        Same problem, I can't work on Page Builder and my new account will expired soon, should I pay for something that is no working?

        I bought the T4 and is the same, also, I can't do something basics as "Copy Page"

        I really love your services of Joomlart but I am losing a lot of time.

          Joomlart.

          It is almost a week JA Builder is not functional. We are loosing time and trust in your services. It is happening the second time in 6 months.

          GIVE US INFO and DETAILS!

          I have the very same issue and even more JA builder claims my subscription needs to be renewed which is nonsense.
          I'd expect at least daily updates on this issue.

            Hi,

            We finished the server update, you should be able to access JA Builder now, please help to clear browser's cache and check again.

            We're sorry for this inconvenience.

            Regards

              Hello,
              I just tried to edit one page and I get an empty content section (only banner and header). So I didn't published the page I open not to change the info stored at your place (I hope it is not the same issue with your database as in last year).
              I put details in the premium ticket I opened in parallel. This is just to also warn other users not you try to edit pages so far (or to try on a test website as I did and not a production website) until further confirmation.

              Same problem here. Content section is empty when trying to edit a page.

              Hello,

              I have the same problems. I got to LIVE EDIT - I see the editor. I can login. But the page is blank. What we do wrong?

              Please do something!

              saguaros

              Still it's not working. Please check your side. This is just like what we experienced before with the corrupted server. Please advise on timing.

              Thanks,

                I get the content of my pages, but it‘s an old version, recent changes have disappeared, though the website still shows the newest version. Seems like the editor has been recovered with an old backup.

                  claudekinarian

                  That's an interesting observation. I see that some of my newer pages are blank (almost like JA Builder servers had an old backup that they restored from).

                  I have an old page that comes up with content - not sure if it's old or up-to-date.

                  I've also got a page that opens in some sort of text edit only mode (see attached)

                  Very odd...

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