Problem with accents 3.4.3 version: Page 2

Problem with accents 3.4.3 version

Manit

mdCYF Thank you.

mdCYF

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Manit

mdCYF Thank you for providing the information.
The issue is sent to our developer team and I will get back to you as soon as I got an update from the team.

Best regards.

vangogh

mdCYF
Hi,

I tried to access your website back-end with the provided account but it does not work. Can you please check the first login Password and admin account again? So I can check and help you solve the issue.

Regard,

mdCYF

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vangogh

mdCYF
Hi,
I am using VPN from United States. I try for others area but the results are same. Do you have any idea to login.?
Regards,

mdCYF

Hi, can you provide me your IP?

saguaros

I've shared our IP in the Fields of your first post, pls whitelist this IP and kindly check the login info again.

mdCYF

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saguaros

It seems relate to the database collation your site is using now - which doesn't work well with special characters like your language.

Could you change the database collation of your site to 'utf8mb4_unicode_ci' and re-create this module again and see how it goes?

If you're not familiar with the database, you can ask your hosting provider for help to change this.

And remember to backup your site first.

Regards

mdCYF

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saguaros

mdCYF Could you give it a try first?

Switch the database collation + re-create this module and see how it goes.

mdCYF

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saguaros

Could you grant the permissions of super admin for the provided account?

and share the access to PHPMyadmin, we will check directly for you.

mdCYF

Hi,
I'm afraid I can't, just tell me what you need to check and I'll take a picture.

Thank you so much for your help.

saguaros

I think something wrong with the database collation only as it works well at my end.

Or share the super admin account so we can help to check.

mdCYF

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mdCYF

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saguaros

mdCYF

Make sure that after you change the database collation, you need to create a new module again.

I need to access to check directly for you as it works fine at my end. It will save time for both of us 🙂

mdCYF

saguaros I did make a new module again but the problem is still there.
I can't provide you super admin access, please, tell me what you need to check and I'll show you.
Thank you so much.

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