Hi Mahdi,

I tried to access backend of your site but this issue appears:

You should reach out to your hosting provider for help to check the system requirements first.

Hi

Could I take a backup of your site and debug in my local environment?

Hi

Of course
But didn't you install the Akeeba Backup?
Also the FFExplore ?

I have sent you full access and you can do whatever you think is right. This is a separate backup of the main site, and you can even make any changes easily and safely in this address.

As far as I understand, the problem is not with the files, because I installed the same extensions on version 4 and upgraded them and there was no problem, but as soon as we connect the site database to the newly installed Joomla files, the same errors are displayed.

    I fully understand that you are busy, but I wanted to know what stage you are at and will this problem be solved?

      alirezamehrabun Hi

      The error seems come from the memcached cache handler on your site.

      I just edited this file public_html/configuration.php and change to file instead of memcached and your site is working again.

      public $cache_handler = 'file';
public $cache_platformprefix = false;

      Kindly reach out to your hosting provider for further investigation on this.

      Regards

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