jacquievc
Hi,

In Backend > Components > JA Megafilter > try to Index the filter you're showing.

If there is still no go, share me the admin account of your site ( https://cl.ly/3y3R0p24250G ) I will check for you.

    Hi Saguaros
    I indexed as suggested however was still unable to see the custom field in the filter menu.
    I have added admin details as requested. Please note we use Admin Tools and normally I have the 'Allow administrator access only to IPs in Whitelist' selected as YES. If you have any problems accessing please provide your IP and I will add to the approved list.
    Thanks Jacquie

    Hi Jacquie,

    Yes, I can't access backend of your site right now. You can add an exception for my IP here: 118.70.176.221

      saguaros I have made sure your IP is not blocked and the credentials are enabled please try again. Thank you.
      regards Jacquie

        Saguaros
        Have you had a chance to login and take a look at why the Custom Fields are not displaying as part of the JA Megafilter? I have added your IP address to the do no block.
        thanks

          saguaros I just noticed I have actually given you the incorrect admin login. I have corrected this. Can you please try again. (so sorry for this)

              saguaros That is really strange I know that the profile was enabled when I created it but showing as disabled. I have enabled the profile and logged in to test it is working. Fingers crossed you should be right now.

                  jacquievc

                  Hi,

                  I can login now but after several minutes, I can't access and get this message:

                  You have tried to log in unsuccessfully to this website. Contact system administrator.

                  Could you check it for me?

                      saguaros I have made sure that the IP address you have provided is not blocked. I have also added your IP to the Admin Tools Administrator Whitelist and reactivated the Admin Whitelist. Geographical blocking has been checked and Vietnam is not blocked.
                      I am not sure why it is kicking you out of the backend of the website.

                          jacquievc
                          Hi,

                          I updated with these 2 packages on your site and it's working now.

                          Kindly check.

                          content.zip
                          18kB
                          jamegafilter.zip
                          208kB
                            Write a Reply...
                            You need to Login to view replies.