monique-cl
Hi
I just installed the forte template to check this issue and its showing fine at my end: http://prntscr.com/kpz1qf
On your site the issue is due to no language values is loading, It seems the language files is missing on your site.
Kindly edit fields in the first post and submit the site login details with FTP account details. So that i can check this problem on your site.
Regards
Ninja
Edit site login details of back-end info
monique-cl
Hi
there is error in your language file JROOT/language/en-GB/en-GB.tpl_forte.ini line 31
Kindly check and fix it, or replace the file with fresh template package language file.
Regards
Hello,
I looked at it but don't see any problems. I compared it with an other one and doesn't see any changes.
This picture is from the side who has problems
This picture is from the side I compared it with, it has no problems
Maybe I'm looking at the wrong file. Please could you help me once more?
Regards
monique-cl
Hi
Kindly submit site FTP account details in first post > edit fields section.
Regards
Thanks in advance, have edit it.
monique-cl
Hi
I am not able to connect the FTP account with give details.
Kindly check and add the FTP host with username/password and Port.
Regards
Ninja
Hello,
sorry for taking so long, I changed it, hopefully it works now
regards
monique-cl
Hi
I shared the thread with development team to check the problem on site.
Kindly do not change the login details.
Regards
Ninja
Thank you,
The side looks different now, i won't change anything but you have made it look different, with different colours and layout. I hope that all will be back to normal.
monique-cl
Hi
The template is updated to latest version, if there is custom work it would be override in update, i suggest you to restore the backup of site and share a staging site details where we can replace the file to check the cause of issue.
Regards
I will do that as soon as possible, i can't do it at the moment but will do that later today.
Thanks in advance.
regards
monique-cl
Okay, Let me know once you done the staging site, because this issue is not in the fresh package, only present on your site.
Regards
Ninja
Hi,
I have restored the site to the latest back up.
Hi There,
Are you creating a staging site for us to look at?
Cheers
Paul
ooh okay, didn't understand it.. I will create one, need to go to work now, I have to do that later today.
sorry didn't know what a staging site was, I don't have it and can't make a staging site. Is it ok to make a demo site in a subfolder?
monique-cl
Hi
You can install site replicate on subfolder and assign a subdomain to it, submit the new site details in first post > edit fields section and inform me here.
Regards
Ninja
Hi
I did what you asked.
regards
