forte template style changed at back-end

monique-cl

Ninja
Edit site login details of back-end info

Ninja

monique-cl
Hi
there is error in your language file JROOT/language/en-GB/en-GB.tpl_forte.ini line 31
Kindly check and fix it, or replace the file with fresh template package language file.

Regards

monique-cl

Ninja
Hi,

Thanks! I will take a look at it later today

Regards

monique-cl

Ninja

Hello,
I looked at it but don't see any problems. I compared it with an other one and doesn't see any changes.
This picture is from the side who has problems

This picture is from the side I compared it with, it has no problems

Maybe I'm looking at the wrong file. Please could you help me once more?

Regards

Ninja

monique-cl
Hi
Kindly submit site FTP account details in first post > edit fields section.

Regards

monique-cl

Ninja

Thanks in advance, have edit it.

Ninja

monique-cl
Hi
I am not able to connect the FTP account with give details.
Kindly check and add the FTP host with username/password and Port.

Regards

monique-cl

Ninja
Hello,
sorry for taking so long, I changed it, hopefully it works now

regards

Ninja

monique-cl
Hi
I shared the thread with development team to check the problem on site.
Kindly do not change the login details.

Regards

monique-cl

Ninja
Thank you,
The side looks different now, i won't change anything but you have made it look different, with different colours and layout. I hope that all will be back to normal.

Ninja

monique-cl
Hi
The template is updated to latest version, if there is custom work it would be override in update, i suggest you to restore the backup of site and share a staging site details where we can replace the file to check the cause of issue.

Regards

monique-cl

Ninja

I will do that as soon as possible, i can't do it at the moment but will do that later today.
Thanks in advance.

regards

Ninja

monique-cl
Okay, Let me know once you done the staging site, because this issue is not in the fresh package, only present on your site.

Regards

monique-cl

Ninja
Hi,
I have restored the site to the latest back up.

paulus1031

Hi There,

Are you creating a staging site for us to look at?

Cheers
Paul

monique-cl

paulus1031

ooh okay, didn't understand it.. I will create one, need to go to work now, I have to do that later today.

monique-cl

sorry didn't know what a staging site was, I don't have it and can't make a staging site. Is it ok to make a demo site in a subfolder?

Ninja

monique-cl
Hi
You can install site replicate on subfolder and assign a subdomain to it, submit the new site details in first post > edit fields section and inform me here.

Regards

monique-cl

Ninja
Hi
I did what you asked.

regards

Ninja

monique-cl
Hi
Also, check FTP account details, and kindly assigned a subdomain to the folder and share the subdomain here.

Regards

paulus1031

Hi There,

Can you double check the login details - I can't login at the moment

Thanks
Paul