Ninja

Hello,
I looked at it but don't see any problems. I compared it with an other one and doesn't see any changes.
This picture is from the side who has problems

This picture is from the side I compared it with, it has no problems

Maybe I'm looking at the wrong file. Please could you help me once more?

Regards

      monique-cl
      Hi
      Kindly submit site FTP account details in first post > edit fields section.

      Regards

          monique-cl
          Hi
          I am not able to connect the FTP account with give details.
          Kindly check and add the FTP host with username/password and Port.

          Regards

              5 days later

              Ninja
              Hello,
              sorry for taking so long, I changed it, hopefully it works now

              regards

                  monique-cl
                  Hi
                  I shared the thread with development team to check the problem on site.
                  Kindly do not change the login details.

                  Regards

                      Ninja
                      Thank you,
                      The side looks different now, i won't change anything but you have made it look different, with different colours and layout. I hope that all will be back to normal.

                          monique-cl
                          Hi
                          The template is updated to latest version, if there is custom work it would be override in update, i suggest you to restore the backup of site and share a staging site details where we can replace the file to check the cause of issue.

                          Regards

                              Ninja

                              I will do that as soon as possible, i can't do it at the moment but will do that later today.
                              Thanks in advance.

                              regards

                                  monique-cl
                                  Okay, Let me know once you done the staging site, because this issue is not in the fresh package, only present on your site.

                                  Regards

                                      Hi There,

                                      Are you creating a staging site for us to look at?

                                      Cheers
                                      Paul

                                        paulus1031

                                        ooh okay, didn't understand it.. I will create one, need to go to work now, I have to do that later today.

                                          sorry didn't know what a staging site was, I don't have it and can't make a staging site. Is it ok to make a demo site in a subfolder?

                                            monique-cl
                                            Hi
                                            You can install site replicate on subfolder and assign a subdomain to it, submit the new site details in first post > edit fields section and inform me here.

                                            Regards

                                                Hi There,

                                                Can you double check the login details - I can't login at the moment

                                                Thanks
                                                Paul

                                                monique-cl
                                                Hi
                                                Also, check FTP account details, and kindly assigned a subdomain to the folder and share the subdomain here.

                                                Regards

                                                  Ftp account details are correct, subdomain is demo_verite
                                                  I Checked login details from back-end and they are correct now.

                                                  Sorry the problems.

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