Don't Panic! Read this First

supportguy

Read this carefully :

New Unified Portal
1. We are migrating and merging users from JoomlArt, Gavick, JoomlaBamboo, JomSocial and iJoomla.
2. Understanding how migration works, will help you troubleshoot the login issues easily.

Migration Workflow :

1. Email is important, username is not. The account is identified based on email only.
2. JoomlArt's 500,000 users were imported first along with usernames, passwords, email, membership plans.
2. Gavick users were imported next. The accounts were merged as per the possible scenarios :

Scenario 1 : Same email linked to accounts on other club sites.

It is considered as same user. As email is identifier factor.
The user account is therefore already present in the new system.
So, only the membership info is imported with payment info, dates from gavick.
Passwords, usernames from gavick are not imported.
Such users should use their JoomlArt login info to login to new system.

	Scenario 2 : Different email but same usernames :

New account is created for each email. Usernames are updated to avoid duplication.

Example :

Troubleshooting :

Understand that the new unified portal is independent. Your account information remains unaltered at joomlart, gavick, joomlabamboo or jomsocial or ijoomla.
Use the following links to log into your older accounts, view your profile and then check which scenario has been applied to you.
JoomlArt old system login : https://www.joomlart.com/user
Gavick old system login : https://www.gavick.com/login-form

The new and old system do not sync. So resetting password or updating email in old system will not reflect in new system.

Missing membership?

It might happen in rare cases, just contact us and we will debug and update the same for you.

How to contact us :

Raise a ticket in our new HelpDesk
Start a conversation in our chat system (right bottom). Please provide details.
Send email to arvind@joomlart.com

More info :

Please read the blog post for details on the new system.

blacktie4

supportguy MY SUBSCRIPTIONS
You have no active subscriptions
Please use Add/Renew subscription form to order or renew subscription.

OFFERS
Renewal Discount - 20% OFFCOUPON CODE: RENEW
Get 20% OFF when renew any product from JoomlArt, GavickPro, Jomsocial & iJoomla

Your up-sale marketing stuff works... the new site doesn't, but marketing is working.

Now where is my info, my avatar, my subscriptions?
Let's select some menu items shall we...?

Let's see Dashboard... no avatar, no biggie
Invoice... There are no confirmed payments for your account... so where did it go? You got my money.
Downloads... Oops! To download this product you need an Active Subscription ... thought I had one?
View Pricing Plans OR Renew your expired plan.

I like that Oops! Story of your company...

Support Central... a worthless amateur message board is NOT Support folks.
Oh what's this... a help ticket system? No manuals but at least a baby step in the right direction. Good job, now spend some time putting a REAL technical manual together that tells you how to really install a template with T3... I've only been asking for years for this but you guys like making fancy... the term is quality not quantity.

$49.00 to install a Quickstart package... roflmao... seriously? This is a joke right?

Profile... you can't even migrate a user name? Sure I can waste my time AGAIN filling this in, but something tells me you guys will loose it again.

dave_3d

I read your announcement here :

https://www.joomlart.com/blog/new-unified-portal-is-live-must-read

But I don't see anything mentioned about the Joomla Updater service. Does the Joomla Updater service still work as before :

http://update.joomlart.com/service/

In the configuartion for Services Manager it states that JoomlaArts Updates for remote : login failed.

If I enter my password again, I get an message stating "wrong username and pasword. Login failed! Please try again".

Thanks for any feedback,

drarvindc

dave_3d

Give us few days to fix the remote update issue. It is tied to the download and authentication system. We will fix it as soon as possible.

Regards

drarvindc

blacktie4

The title says Don't panic. Your subscriptions are now updated. Yours is the only case so far where the subscriptions were not showing although they were imported correctly.

Avataars we did not import but let me see if we can do it easily or not.

If you read the blog post, it has links to the old system where you can log in and view your order details to compare.

I am sure we will iron out all arising issues in the coming days.

Regards

lastevns

blacktie4

I have all your issues and more. They show no recent account for me yet I paid for a DEVELOPER account which is NOT cheap. My destroyed site has had only 2 pages recovered. They've deleted all my page revisions after last July. With the exception of 2 pages I have no way to update my site at all. I would literally need to rebuild it from scratch (and at over 100 pages, I might as well quit my job before I'm fired). And now? I cannot even log in (I managed to, once, by changing my password but when I went to a new page I was logged out and cannot log back in). Yet, they're taking the weekends off.

contabilidade

Hi Arvind
We cannot see our subscriptions too, e dont have acess to the extensions...
Please analyse this

drarvindc

contabilidade

It seems fixed now. Let me know if you face any other issue.

ciminternet

Hi!

Same problem here, could you check it? Thanks!

ops! To download this product you need an Active Subscription
View Pricing Plans OR Renew your expired plan.
There are no confirmed payments for your account

ciminternet

My problem is solved now, thanks!!

vivacomputers

I got the email of the unified login today. As a old Gavick user with a lifetime subscription I was expecting to download the updated files since the support was lasting for at least a half year or something (information is completely gone already).

I can't do anything! My feeling is that Joomlart is doing his best to kick us in the paying direction. I hope that someone can tell what is the case ....

drarvindc

vivacomputers

Please check this screenshot : https://prnt.sc/irggyl .

You now have two accounts as you have used different emails on Joomlart and Gavick. The merge of accounts happen only if the email is same.

Jumping to conclusion that we have sinister plans is not right. Information about how the accounts are merged is already on the blog posts of Joomlart and gavick. One need to read the information carefully.

There are bound to be issues when something on this scale is carried out.

Vivacomputers is JoomlArt username and vivacomputers1 username is your gavick lifetime access.

Will merge these two accounts but you need to open a ticket in the helpdesk and confirm, which email you wish to keep in the system.

Dont jump to conclusions.

If the email is same during migration, then only the membership info is imported.
If the emails are different but username is already in the system, the number suffix is added to it.

ibewguy

Wow, this is really great - you kids are so talented! Just when I think you can't get any better you get better!

comitefotomx

Same issue here, can't login or update...

drarvindc

comitefotomx

Open a ticket and provide more info please. Where are you not able to login? You are already logged into the new system.

vivacomputers

drarvindc

You're right and I am sorry ... my fault ....

I will do this asap! Thanks!

nicoyohet

vivacomputers Hey

goerge-goris

I had bought a Gavick lifetime support package just before Xmas 2017 and now I cannot access Templates and files when I log into this new system.
It also says that I am a "Free" User? WHAT THE???

Someone please help......

ja-developer

goerge-goris This is simply a misunderstanding since you have 2 different account. One account is free (the one you're using to post here) and one has Gavick Dev membership.
This is the account with Dev membership :
- Username : george.goris
- Email : george.goris@hotmail.com

You can choose to reset password if necessary.

nicoyohet

goerge-goris Hey

bmloho

Whats happened to the update... the backend of Guru is stuffed

https://i.imgur.com/VyGegGU.png

'
How does this happen.

Also my subscription is not showing..

ja-developer

bmloho Guru error is fixed already and we also clarified your account issue via email yesterday.

samyanderson

The title of this post is really eye catching and entice one to click on it , but when you read it there isn't anything to panic to read this one 🙂

very good content marketing technique. !