Don't Panic! Read this First
supportguy MY SUBSCRIPTIONS
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Your up-sale marketing stuff works... the new site doesn't, but marketing is working.
Now where is my info, my avatar, my subscriptions?
Let's select some menu items shall we...?
Let's see Dashboard... no avatar, no biggie
Invoice... There are no confirmed payments for your account... so where did it go? You got my money.
Downloads... Oops! To download this product you need an Active Subscription ... thought I had one?
View Pricing Plans OR Renew your expired plan.
I like that Oops! Story of your company...
Support Central... a worthless amateur message board is NOT Support folks.
Oh what's this... a help ticket system? No manuals but at least a baby step in the right direction. Good job, now spend some time putting a REAL technical manual together that tells you how to really install a template with T3... I've only been asking for years for this but you guys like making fancy... the term is quality not quantity.
$49.00 to install a Quickstart package... roflmao... seriously? This is a joke right?
Profile... you can't even migrate a user name? Sure I can waste my time AGAIN filling this in, but something tells me you guys will loose it again.
The title says Don't panic. Your subscriptions are now updated. Yours is the only case so far where the subscriptions were not showing although they were imported correctly.
Avataars we did not import but let me see if we can do it easily or not.
If you read the blog post, it has links to the old system where you can log in and view your order details to compare.
I am sure we will iron out all arising issues in the coming days.
Regards
Hi Arvind
We cannot see our subscriptions too, e dont have acess to the extensions...
Please analyse this
It seems fixed now. Let me know if you face any other issue.
Hi!
Same problem here, could you check it? Thanks!
ops! To download this product you need an Active Subscription
View Pricing Plans OR Renew your expired plan.
There are no confirmed payments for your account
I got the email of the unified login today. As a old Gavick user with a lifetime subscription I was expecting to download the updated files since the support was lasting for at least a half year or something (information is completely gone already).
I can't do anything! My feeling is that Joomlart is doing his best to kick us in the paying direction. I hope that someone can tell what is the case ....
Wow, this is really great - you kids are so talented! Just when I think you can't get any better you get better!
Same issue here, can't login or update...
Please check this screenshot : https://prnt.sc/irggyl .
You now have two accounts as you have used different emails on Joomlart and Gavick. The merge of accounts happen only if the email is same.
Jumping to conclusion that we have sinister plans is not right. Information about how the accounts are merged is already on the blog posts of Joomlart and gavick. One need to read the information carefully.
There are bound to be issues when something on this scale is carried out.
Vivacomputers is JoomlArt username and vivacomputers1 username is your gavick lifetime access.
Login with vivacomputers1 as username and password is same as your gavick password.
Will merge these two accounts but you need to open a ticket in the helpdesk and confirm, which email you wish to keep in the system.
Dont jump to conclusions.
If the email is same during migration, then only the membership info is imported.
If the emails are different but username is already in the system, the number suffix is added to it.
Open a ticket and provide more info please. Where are you not able to login? You are already logged into the new system.
My problem is solved now, thanks!!
I had bought a Gavick lifetime support package just before Xmas 2017 and now I cannot access Templates and files when I log into this new system.
It also says that I am a "Free" User? WHAT THE???
Someone please help......
goerge-goris This is simply a misunderstanding since you have 2 different account. One account is free (the one you're using to post here) and one has Gavick Dev membership.
This is the account with Dev membership :
- Username : george.goris
- Email : george.goris@hotmail.com
You can choose to reset password if necessary.
- Edited
Whats happened to the update... the backend of Guru is stuffed
https://i.imgur.com/VyGegGU.png
'
How does this happen.
Also my subscription is not showing..
bmloho Guru error is fixed already and we also clarified your account issue via email yesterday.
The title of this post is really eye catching and entice one to click on it , but when you read it there isn't anything to panic to read this one 
very good content marketing technique. !
When will the updates be fixed? I have no code with my new membership so I can't update ijoomla.
- Edited
digitalmaster Our system does not use License number anymore.
To have the latest version, please go to https://member.joomlart.com/downloads to download the files and install manually (Remember to backup first before you install latest version just in case).
We will find a new way to add one click update in next release.