Many days are passed and we don't see any updates about this issue.
We've started rebuilding our client's websites ourselves without your help because "you have limited human resources".
We are losing time, money and clients.
I totally agree with @davidc90: it seems a joke, a bad joke.
I think this issue will cause me (and perhaps other people) to abandon this tool and its subscription as soon as I repair all the websites I've developed.