Precious time is lost in asking for additional details from members while trying to assess the problem and offering help. At times, even the site url is not mentioned, which delays the support. Therefore, guidelines for asking support either at forum or Ticket System have been formulated.
Essential Information to be submitted while asking for support.
- Site URL : Make sure that you mention the Site url or page url in question, in your post.
- Screenshots : Wherever required or possible add screenshots to support your question, it helps.
- Versions : Joomla version, Template version.
- 3rd Party : Brief of 3rd party components / modules in use
- Incubation period: Since when the problem popped up? What you did last?
- Hosting Environment : Windows / Linux / Localhost. Hosting Co. Name.
To read the complete announcement and view step by step Screenshots, Click here.