How to update BuildR without losing settings

gntodd1

Hi Guys,

This is a very basic build, no security extensions installed. As mentioned we use this as a basic launch site before we customise it so there are very few extensions installed.

I have tried once again, backed up the site, opened the template, saved the 'view' (which i havent done before) saved the template, installed the new template and again went to the template settings and it is empty. I received an error advising 'There is an error in your themes saved data, loading system defaults' as you can see here. The design tab is completely blank. I am installing version 1.3.7.

Regards
D

paulus1031

Hi D,

Can you add access details for the site?

Thanks
Paul

gntodd1

Hi Paul, thank you. I have added them to the post. Please feel free to do as you wish with the site, as mentioned this is only a base build before we customise it.

I look forward to your response.

Best Regards
Donna

paulus1031

Hi D,

I get the same when installing the template

The template does take a very long time to install - is there a lot of stuff of the server?
You do have caching options enabled which I've disabled

Cheers
Paul

gntodd1

Hi Paul,

The site has it's own cPanel account on a shared server, I do not have any issues on other sites on the server. However, I have created an instance of the site on another server with another host and the same issue occurs. I have rolled back this site to prior to the update so it is a fresh install of the site.

I have updated the site url in the credentials section, the login details are the same, so you can test on this other server.

Best Regards
Donna

paulus1031

Hi Donna,

I have downloaded and installed an akeeba backup of the site and it works without any changes from me
Have you checked the server log?
Are you able to increase the memory available to the site?

With "However, I have created an instance of the site on another server with another host and the same issue occurs." - what amount of memory is available on this site and have you checked the error log on this one as well?

Thanks
Paul

paulus1031

I've updated the template and framework to latest version - unfortunately it has lost the settings
Are you able to revert it back and I will try again

Thanks for your patience on this

Cheers
Paul

gntodd1

Hi Paul,

I have reverted it back - If you select the backup called 'Backup before template update' this should revert it back.

Thank you for your time looking into this.

Regards
Donna

paulus1031

Hi Donna,

Can you view the site now and test saving changes in the admin

I have also updating Joomla on this test site to check there were no problems with that and the template / framework

If the site is looking good I will explain what I did so you can follow this process

Thanks
Paul

gntodd1

Hi Paul,

Yes this site seems absolutely fine so if you could advise the process i'll gladly make a note for future use.

Thank uou for your support on this.
Best Regards
Donna

paulus1031

Hi Donna,

For this to work - you need to save the preset and the layout with a short unique name with no spaces or special characters

Once these are saved the update does not affect these files

Are you familiar with how to save and rename the layout / preset?

Cheers
Paul

gntodd1

paulus1031

Hi Paul, I am yes, I'll give this a go 🙂

blue_shift

paulus1031

.....a short unique name with no spaces or special characters

aha!

paulus1031

Best of luck

Cheers
Paul

paulus1031

For any other reader of this thread

Save your own named preset here - typing your own preset name with no spaces or special characters

paulus1031

and for the layout

and save

Then you can update buildr

paulus1031

It is possible to use these named files on different sites - if needed

Cheers
Paul

gntodd1

Hi Paul,

Just an update - I have updated the template and the front end of the site now displays correctly, however the module positions themselves do not display on the Design tab even after clicking 'Load Layout' I have tried to load some of the built in layouts also and all of them are empty.

This is really becoming a pain now. I have another post open about the Top1/Top2 positions overlapping to which I was advised to update the template, which I cannot do as I then cannot administer it. I have attempted this 6-7 times now with out any change in behaviour. Please can you look in to this as soon as possible?

I have updated the credentials above for the site I am currently working on. Please feel free to back up and restore using Akeeba as needed.

Regards
Donna

paulus1031

Hi Donna,

Have you updated the site? as I can see the layout section in the admin

Thanks
Paul

gntodd1

Hi Paul,

No I reverted back to the template version 1.3.2 as I cannot administer the template after the update due to the module positions not appearing. As this is a current build I cannot leave it without the module positions for any period of time as I am still building the site. However, as mentioned please feel free to backup/revert using akeeba to test.

There are still issues with styles/colors not being applied in this older version of the template also thus I would really like to get the template upto date for future builds.

Regards
D

paulus1031

Hi D,

I've taken another backup and download of the site
I've installed it locally and updated the latest template version and zen plugin

The layout is intact and I can save different settings

Are you losing the layout when you open the settings or after a save?

Cheers
Paul