Support Central

fluenta
Hi,

Pls create a new discussion in forum of JA Extension Manager component: https://member.joomlart.com/forums/t/ja-extension-manager-component and share us the credentials of your site in that discussion, we will help you out

svetlana1962
Hi,

It should be still working fine: https://www.joomlart.com/

Could you try with another browser or PC?

No, I do not follow this link .. I tried to enter from the phone, from the ipad, at home from another computer. Browser IE, Firefox, Chrome - does not go...

Your site has been locked in Russia. I really need documentation on the Ja Megastore template. Is it possible to get it somehow in a file?

svetlana1962

No we don't have this as a document at the moment
Are you able to use a VPN and something like Hotspot shield?

It appears we are being blocked due to the Russian state seeking to block Telegram and as Telegram hops from different IPs the Russian state is blocking lots of IPs

https://techcrunch.com/2018/04/19/russias-game-of-telegram-whack-a-mole-grows-to-19m-blocked-ips-hitting-twitch-spotify-and-more/

I will ask the team if they have any suggestions

Thank you! Browser Opera helped out ... I came to the site from the phone

svetlana1962

I'm not quite sure how that works but glad you managed to get round it

Cheers
Paul

i cant log in

I can't access my downloads or renew my subscription. I know this has been a problem in the past... can someone help me out solving this issue?

Steak0mat1
And I really need to change my email adress in your system since the one I used to register doesn't exist anymore, I just can't see how to do this

Steak0mat1 Hi
You cannot change email address yourself, if you want to change then we can help, just let us know which email you want to change to.

Also to not clutter this thread, you should reach out to us via email sales@joomlart.com or the livechat for account issues. We will be able to assist properly then.

Membership's not reflecting correctly and gives trouble. jomsocial standard one converted to ultimate developer.

richhirich
Hi
I can not see any active membership on your account. If you already bought it request you to open ticket on our helpdesk with payment details. Our sales team will check it : https://www.joomlart.com/member/helpdesk

Ninja

i cannot open any tickets. It keeps on promting add 1 more discussion tag and it doesnot allow me to add more than 1 tag.

richhirich
Hi
As shared in last reply you do not have a Paid membership to download paid products, you can only post on free forum tags and download free products.
If you bought membership recently (not expired) and its not showing you can submit private ticket on helpdesk.

As per support policy only Active paid membership users can get download and support for paid products.

You are kidding right? I can't log in to your site and your advice is:

	"Raise a ticket in our new HelpDesk"
	
What??????????????????

I cannot log in so you suggest I log in to tell you I can't log in. Circular logic is not logic.

So everyone else knows, in addition to this login issue, it's been since October that JoomlArt destroyed our sites and they have recovered only 2 pages of my entire site (actually, they had recovered more and those pages then disappeared again - wth?).

Then, all of my page revisions since July of 2021 disappeared and they try to say it's something I'm doing when I publish the page. What could I possibly be doing? They set up the system. It's one button to publish. It's not even possible for me to delete revisions. But they won't take responsibility for destroying my site and blocking my ability to work or update pages. AT this point, it looks like I am going to have to completely rebuild my site (and we're talking like 100 pages). I wouldn't doubt but that falling so far behind due to this company's issues could get my fired. Yet they are taking their weekends off. This is inexcusable.

If anyone reads this, have any of you had luck with another Joomla system? If so, please share.

blacktie4

I have all your issues and more. They show no recent account for me yet I paid for a DEVELOPER account which is NOT cheap. My destroyed site has had only 2 pages recovered. They've deleted all my page revisions after last July. With the exception of 2 pages I have no way to update my site at all. I would literally need to rebuild it from scratch (and at over 100 pages, I might as well quit my job before I'm fired). And now? I cannot even log in (I managed to, once, by changing my password but when I went to a new page I was logged out and cannot log back in). Yet, they're taking the weekends off.