Thank you! Browser Opera helped out ... I came to the site from the phone
Don't Panic! Read this First
2 months later
drarvindc unstickied the discussion.
3 months later
i cant log in
groundfeel Hi
Can you provide more details on your issue? Clearly you didn't have problem with forum login.
9 days later
I can't access my downloads or renew my subscription. I know this has been a problem in the past... can someone help me out solving this issue?
Steak0mat1
And I really need to change my email adress in your system since the one I used to register doesn't exist anymore, I just can't see how to do this
Steak0mat1 Hi
You cannot change email address yourself, if you want to change then we can help, just let us know which email you want to change to.
Also to not clutter this thread, you should reach out to us via email sales@joomlart.com or the livechat for account issues. We will be able to assist properly then.
2 years later
Membership's not reflecting correctly and gives trouble. jomsocial standard one converted to ultimate developer.
richhirich
Hi
I can not see any active membership on your account. If you already bought it request you to open ticket on our helpdesk with payment details. Our sales team will check it : https://www.joomlart.com/member/helpdesk
a month later
i cannot open any tickets. It keeps on promting add 1 more discussion tag and it doesnot allow me to add more than 1 tag.
richhirich
Hi
As shared in last reply you do not have a Paid membership to download paid products, you can only post on free forum tags and download free products.
If you bought membership recently (not expired) and its not showing you can submit private ticket on helpdesk.
As per support policy only Active paid membership users can get download and support for paid products.
a year later
You are kidding right? I can't log in to your site and your advice is:
"Raise a ticket in our new HelpDesk"
What??????????????????I cannot log in so you suggest I log in to tell you I can't log in. Circular logic is not logic.
So everyone else knows, in addition to this login issue, it's been since October that JoomlArt destroyed our sites and they have recovered only 2 pages of my entire site (actually, they had recovered more and those pages then disappeared again - wth?).
Then, all of my page revisions since July of 2021 disappeared and they try to say it's something I'm doing when I publish the page. What could I possibly be doing? They set up the system. It's one button to publish. It's not even possible for me to delete revisions. But they won't take responsibility for destroying my site and blocking my ability to work or update pages. AT this point, it looks like I am going to have to completely rebuild my site (and we're talking like 100 pages). I wouldn't doubt but that falling so far behind due to this company's issues could get my fired. Yet they are taking their weekends off. This is inexcusable.
If anyone reads this, have any of you had luck with another Joomla system? If so, please share.
I have all your issues and more. They show no recent account for me yet I paid for a DEVELOPER account which is NOT cheap. My destroyed site has had only 2 pages recovered. They've deleted all my page revisions after last July. With the exception of 2 pages I have no way to update my site at all. I would literally need to rebuild it from scratch (and at over 100 pages, I might as well quit my job before I'm fired). And now? I cannot even log in (I managed to, once, by changing my password but when I went to a new page I was logged out and cannot log back in). Yet, they're taking the weekends off.
- Edited
lastevns Hello,
This thread was about an old login issue few years back. Currently you should be able to login to Helpdesk to access your tickets no problem.
Kindly login via this link: https://www.joomlart.com/member . After logging in successfully, you can navigate to Premium Tickets to view your submitted tickets.
Our team is ready to assist if you have issues with JA Builder. You can submit your JA Builder website info to us via tickets to receive support.
I see that you have an on-going ticket #TLD-834212 which our team is currently following up right now. We will keep you posted.
lastevns Hello,
If you tried to login via the ticket link provided inside the reply notification email then it wouldn't work, unfortunately that link is known to have problem.
In order to login to our website properly, you need to directly go to https://www.joomlart.com/member/ .
Anyway, if you still have login problem and cannot access the tickets, please drop by our livechat right now and send me your account login so I can test further and help you.